SimplehumanReviews of simplehuman.com

Worst customer experience ever. Ever. Failure to ship. Failure to reply to emailed customer service inquiries. Disaster. Waste of time.

Automatische zeepdispenser gekocht voor € 90,- via Fonq, maar deze blijkt helaas niet van goede kwaliteit te zijn, ondanks de claim van Simple Human. Na 2 jaar en 4 maanden gebruik in éénpersoonshuishouden doet hij na het opladen niks meer. Een periode van tussen de 6 en 8 jaar lijkt mij een normalere periode voor een zeepdispenser van deze prijs. Ben dan ook meteen het vertrouwen kwijt in producten van Simple Human.

I have bought a spring loaded shower caddy less than a week ago. The assembly instructions are deplorable, do not show all parts and where they have to be assembled. Contacted SH customer service, promised to hear from them within 8 hours, several days later no reply, no help for these highly overpriced products that quite often are sub quality with defects. Told them not to bother to answer anymore as I will return the caddy to the local reseller for credit. |Adios Simplehuman, never again. Guido Zehnder

We purchased a shower caddy. The box did not have all the parts. We contacted Customer Support and requested an exchange. Customer Support asked for photographs. We took photographs and sent them to the point of contact. Customer Support told us that we should be able to put it together. We once again told them that it did not have all the parts. They have not responded in two weeks. Simple Human simply does not care.

Des voleurs, à fuir !! J’ai passé une commande début janvier. Je ne l’ai jamais reçue. Au début ils avaient un standard téléphonique où ils me disaient que ça allait arriver, qu’il y avait eu un problème avec le transporteur. Standard téléphonique qui a depuis été supprimé, on ne peut plus communiquer que par messagerie. Mais maintenant que je demande le remboursement de mon produit, on m’a répondu qu’ils allaient vérifier le problème et depuis plus d’1 mois, plus de nouvelle du tout malgré mes relances. Des VOLEURS. Je vais devoir porter plainte.

Ordered my auto-open-garbage can in Aug 2020 and received it timely. After a few months the performance of the auto-opening started to get worse and worse and I decided to contact the service desk 4 weeks ago. I send pictures and a video and they agreed to send me a replacement part. Since then I did not hear anything anymore, no reactions on emails. In the meantime the garbage can does not open at all anymore... kinda disappointing for a 300 euro garbage can, don't you think? Never should have bought it. If the situation changes, I will update this review. Update: another 4 weeks later: nothing from Simplehuman. I reacted now by demanding a fix date or a reimbursement. Next step is reporting this scam to the police. Oh yeah, and in the meanwhile they closed my case on the service-website....Will let you know the outcome.

Have bought a few products over the years from SimpleHuman. We like the fact they are well designed, practical, functional and look beautiful. Spoke with Ella, from their Customer Service team, and she was very helpful, polite, friendly, professional and efficient. Definitely not the cheapest soap dispenser available to buy but, from our experience, generally you get what you pay for. Cheaper dispensers have rusted, malfunctioned and were a false economy. The other Simplehuman dispenser we have is still going strong after many years and this new addition for another room is an improvement on that both in design and functionality very happy with it and to have excellent product support is great and much appreciated.

I had the shampoo dispenser up for 12 hours and it already fell off the wall and shattered all over the shower. Looks good, but even the heavy-duty command strips won't hold it to the shower wall. You'll have to drill it in, which is not something I can do in my place.