SimonmedReviews of simonmed.com

3 times to 3 different offices for a "STAT" biopsy. Still no performed. Traveling 1.5 hours or so away for these appts. As of today, no biopsy, no appointment for a rescheduled biopsy. Will NOT be going back to SMI for anything, ever.

I have scheduled a DEXA scan 3 times at Simon Med. Each time I am told they have a tech to perform this scan and each time, a day or so prior to the scheduled day, I receive a call saying they DO NOT have a tech and I need to reschedule the appointment. What the hell is wrong with Simon Med. Also, absolutely NO ONE contacts you in regards to these complaints. You receive some generic email response (that everyone else receives), but no one actually calls you in response.

In a scale 0-10 I give them 0 Simonmed AZ Estrella 8921 W Thomas rd. My mom showed up for her appointment 6/8/26 to find out her appointment was canceled for no reason and never bother to let her know. Appointment was rescheduled right there and then for 6/12/26 we are here now and we were told she is not in the system. So here I’m waiting for a manager because I refused to leave w/o explanation o had take the day off work to bring mom to her appointment since she doesn’t drive. This is terrible.

I am convinced Simon Med is involved in fraudulent billing. I started coming here a few years ago for mammograms and breast ultrasounds every 6 months. After each time I would receive a bill that would not match my EOB statement from my insurance company. I had to call each time to dispute the bill. They usually complied with my insurance company after a couple phone calls. The most recent bill they did not agree with my insurance and wanted an extra $300 over my EOB. I went on their website and paid what my insurance company told me I owed with my HSA. Simon Med is claiming to never have gotten what I paid them. My HSA has a record of the money going to Simon Med. Simon Med said I paid ‘the wrong department’ and cannot find the funds and threatened to send me to collections. I paid the full bill to avoid collections - so now I OVERPAID Simon Med by $300 and they refuse to refund me. My HSA won’t refund me because they said it’s been over 60 days. I decided to get mammograms and breast ultrasounds at a different company after the billing issue. The radiologist told me she sees no reason why Simon Med told me to come every 6 months for screening. I truly believe their billing department is fraudulent or at the very least unethical. I believe they told me to keep coming every 6 months just for the money and not because anything on my scan looked cancerous.

Worse experience ever. Came in 30 mins before my 915am appt. Waited till then just to told me thy have to reschedule me. On top of that they only open Wednesday and Thursday so inconvenience. Told me they won’t have another morning shift till 3 weeks from now. Mind you I have to get my MRI done before next week Tuesday. Save your time and energy DO NOT COME HERE I REPEAT DO NOT COME HERE YOU WILL WASTE YOUR TIME ANS ENERGY.

Absolutely horrible experience with them,do not use them if you can!complete nightmare,and I have great insurance!

Right hand doesn't know what the left is doing. I had to call 5 CSR's yesterday to get my appt booked with the order. All 5 gave me different answers. I have been in their system for at least 4 years and yet one said I didn't have insurance, one said I had to have pre-authorization, all WRONG. Wasn't a problem when I was in last week! Then they called today to schedule the appt I had yeserday and argued with me when I told them I had already been there and completed the exam. Crazy. My head is still spinning.

On 4/29/26, I had a MRI on my hip. I had an appointment, but I still had to wait 45 minutes. My son two weeks prior had an appointment for a MRI at the same location and he had to wait 90 minutes. The wait should not be more than 15 minutes. One month later on 5/29/26, I went to see my orthopedic doctor and he could not pull up the results. He could see all of my past history, but not the MRI work. Results should be available no later than a week after the exam was done. DON'T EVER USE SIMONMED!!!