Chloe
WHAT A MESS
In February I ordered what appeared to be a beautiful coat and was happy to support a black owned business. After waiting for several months and not receiving it, I wanted to contact the company. I couldn't find a phone number for them on the internet and it seemed I had to contact them by email. I inquired by email about the status of the order. It took a bit of time to receive an email response, which advised that there were delays and I would receive the coat in a couple of days. Several days later I received another email indicating that I would receive the coat in another couple of days. By now the cold season was coming to end, so I was disappointed. After a while, I contacted the company again and was told that they were experiencing delays and would look into this issue. I never heard back. Fast forward from February 2022 to August 2022. To my surprise, I just received a package from Simisienna. The large, heavy, furry coat that I ordered was shrink wrapped into a small ball and packaged into a small, ball shaped package. The lining is completely wrinkled. There is no company label, size tag, or care instructions. The coat runs much smaller than indicated on the size chart and is too tight. What a disaster. I won't even try to deal with the company to replace the coat for a larger size. I'm sure that would be another fiasco. What a shame that they really don't have their act together. I don't know how they'll stay in business except for the fact that many people try to support black owned businesses.