Irene K.
I had a problem signing into my account…
I had a problem signing into my account Leeanna and the IT team tried everything until they found the solution. They never gave up until I was able to log in again.

Silvertree Reach, the stylish safety device for Active Older Adults. Automatic fall detection, 24/7 emergency call center, up to 10 days of battery life and connectivity to your family and friends. Available at an affordable price of $149. No contracts, one all-inclusive price for as little as $20/month. Try our medical alert bracelet risk-free for 30 Days!
Silvertree (silvertree.io) has 70 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Irene K.
I had a problem signing into my account Leeanna and the IT team tried everything until they found the solution. They never gave up until I was able to log in again.
Brenda G K.
Really can’t rate it hasn’t been used
Response from SilvertreeDec 6, 2023
We look forward to you setting up and using the product. We'd love to hear your feedback once you have had time to use the Reach!
Cynthia G.
Since I bought this device about a month ago, it has gone off at least 10 times without my moving ... at pumping gas, driving, just sitting, etc.. I have tried to set up an appt with the company but that has failed. It would be wonderful if it were to operate correctly. I had difficulty shutting off the amber light which usually blinks red. I feel like the little boy who cried wolf because my team is getting alerted so often. This weekend took the cake. I received an alert, couldnt' turn off my device. Long story short a policeman was alerted and they were given an address and sent to the wrong house blocks away. I had to get a new phone because my other cell phone wasn't compatible with the system. Now I have a device that isn't working properly and had to spend over $200 for a new phone because I wanted to subscribe to this company. I've since changed my mind. I'm going to switch companies so I just notified Silvertree that I am canceling my subscription and, so far, they haven't contacted me to ask "why." If I had so many false alarms, surely many others are also, There is a definite problem in the system.
Response from SilvertreeNov 22, 2023
We apologize for your difficulties in setting up an appointment with our company. We take this matter seriously and are very glad we've been able to talk with you since. We appreciate your feedback and respect your choice to cancel your subscription. We are sorry to see you go.
Lorie P.
I have had 6 false alarms all while doing everyday tasks such as brushing teeth, vacuuming, driving. My contact person has issues connecting to the site to cancel the alarms. I usually don’t feel the vibrations so I am not able to cancel it myself. The battery only lasts 3-4 days. It might be good for someone who sits in a chair all day.
Response from SilvertreeNov 20, 2023
We're sorry that our product didn't meet your needs. We appreciate your input, and it is directly being passed to our team for consideration. Thank you.
Malcolm L S.
The battery life is good, but I'm still waiting on. Jason to fix by Wi-Fi connection doesn't work with my AT&T.
Response from SilvertreeNov 20, 2023
We’re so sorry to hear you’re having trouble with Wi-Fi and we haven’t gotten you a solution yet! We put out updates regularly. If you’re able to send us another email to [email protected], we’d love to see if we can dig into this further to get you up and running.
Robert N.
Easy to use. Reliable. Has been a blessing for our elderly mother.
Volker
we feel much saver having this protection.
Carmen
Easy to use. I enjoy wearing it. Looks like a waist watch. I have received many compliments.