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Silvertree Reviews | Read Customer Reviews of silvertree.io

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Health & Medical
Health Equipment
Silvertree

SilvertreeReviews of silvertree.io

4.170 reviews
Health Equipment

Silvertree4.1

Reviews70 About Contact

Overall score

4.1 out of 5

Great

Average of 70 reviews

Distribution

5★60%
4★10%
3★17%
2★7%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

silvertree.io
[email protected]

About Silvertree

Silvertree Reach, the stylish safety device for Active Older Adults. Automatic fall detection, 24/7 emergency call center, up to 10 days of battery life and connectivity to your family and friends. Available at an affordable price of $149. No contracts, one all-inclusive price for as little as $20/month. Try our medical alert bracelet risk-free for 30 Days!

Silvertree (silvertree.io) has 70 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: silvertree.io
Website: silvertree.io
Category: Health Equipment
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 51% of reviews.
Latest: Most recent review: September 2024.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Silvertree reviews

Showing 4 reviews with 1 star · Clear filters

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Elisabeth S.
Jan 14, 2024
Terrible product and system …
I have 94 year old dad and 92 year old mom. Tried a number of safety devices. Best overall is lively mobile. We found the fall detection to be less than perfect so tried silvertree. Terrible!!! First not really clear how it works. You cannot talk to human. Overly sensitive goes off 3 x a day false alarm. Apple Watch better than this !!!
Response from SilvertreeJan 23, 2024
We're sorry that our product didn't meet your needs. We appreciate your input. Thank you.
Report
Brenda G K.
Dec 5, 2023
Really can’t rate it hasn’t been used
Really can’t rate it hasn’t been used
Response from SilvertreeDec 6, 2023
We look forward to you setting up and using the product. We'd love to hear your feedback once you have had time to use the Reach!
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Kathleen
Aug 22, 2023
This product is too complicated for me…
This product is too complicated for me to manage, technologically. I had someone help me set it up but I wasn'tcomfortable reading it, changing information, following instructions, etc. it's just not for me.
Response from SilvertreeAug 22, 2023
We're sorry that our product didn't meet your needs. We appreciate your input, and it is directly being passed to our team for consideration. Thank you.
Report
Carol
Aug 1, 2023
I still have not been able to use my…
I still have not been able to use my device. I cannot set up the fall detection. I have been told that there’s an issue that the company is working on. I bought it for the fall detection.
Response from SilvertreeAug 2, 2023
Oh no! We’re so sorry to hear you’re having trouble setting up the fall detection and we haven’t gotten you a solution yet! We put out updates regularly - including just the other day! If you’re able to send us another email to [email protected], we’d love to see if we can dig into this further to get you up and running.
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