Anonymous
Super customer service
Super customer service. Enjoy the thought of being protected. Very comfortable on my wrist.

Silvertree Reach, the stylish safety device for Active Older Adults. Automatic fall detection, 24/7 emergency call center, up to 10 days of battery life and connectivity to your family and friends. Available at an affordable price of $149. No contracts, one all-inclusive price for as little as $20/month. Try our medical alert bracelet risk-free for 30 Days!
Silvertree (silvertree.io) has 70 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Anonymous
Super customer service. Enjoy the thought of being protected. Very comfortable on my wrist.
Elisabeth S.
I have 94 year old dad and 92 year old mom. Tried a number of safety devices. Best overall is lively mobile. We found the fall detection to be less than perfect so tried silvertree. Terrible!!! First not really clear how it works. You cannot talk to human. Overly sensitive goes off 3 x a day false alarm. Apple Watch better than this !!!
Response from SilvertreeJan 23, 2024
We're sorry that our product didn't meet your needs. We appreciate your input. Thank you.
Rachel Z.
We love the look of this product and all of the features offered. Our only complaint is that the battery on the wrist band was advertised to last up to two weeks and we do not find that to be true. We do not even get a full week it. We have to pay attention to the battery life on the app because our mother does not really know how to manage this.
Response from SilvertreeDec 14, 2023
Thank you so much for the review and feedback! We're sorry to hear about the concerns with the battery. Our battery life does vary with product use and other factors. Please reach out to [email protected] if you'd like more information on how to optimize your battery life.
Christy W.
We just started using this with my Mother who lives alone. It's pretty easy to set up minus a glitch/user error. It's great b/c the charge lasts a long time and it's lightweight and doesnt beep or flash.
Keith A from N.
Excellent service and very fast response time.
GEORGE W.
The device is "cool" and the service is a comfort. The response is dependable. Customer service has been great for answering questions and assisting my care team get onboard.
Gordean E H.
Don't like the fact that there isn't a color warning on device that it needs charging. Don't like that there isn't a blinking light to let you know that it is working
Response from SilvertreeDec 6, 2023
Thank you for taking the time to share your feedback. We're happy to share that in addition to the mobile app notifications, the Silvertree Reach does have a battery LED indicator on the device. When the device flashes white, it is letting you know that the battery is low! But your feedback is incredibly important to help us understand where we can do better in our product documentation, so that you can more easily know that information firsthand! We've passed this feedback onto our product team for further review. Thank you!
Carolyn T.
So far I have not had an emergency with my Silvertree, thank God. I took advantage of yearly rate for monitoring. Customer service has been prompt and helpful. Poor battery life, am allergic to the wrist band causing itchy rash. Comfortable to wear tho. Will reconsider at the end of year subscription as I am concerned at the lack of a microphone in wrist unit.