SilvertreeSilvertree Reach, the stylish safety device for Active Older Adults. Automatic fall detection, 24/7 emergency call center, up to 10 days of battery life and connectivity to your family and friends. Available at an affordable price of $149. No contracts, one all-inclusive price for as little as $20/month. Try our medical alert bracelet risk-free for 30 Days!
Silvertree (silvertree.io) has 70 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Lorraine
\still evaluating…alarm did not notify when I actually fell but a week later sent an alarm for no reason.
Response from SilvertreeOct 25, 2023
Oh no! It sounds like you had a less than stellar experience with us and we don't like to hear that. Please reach out to us at [email protected] and we will make it right!
Angela LaVigne E.
Bought this for my MIL as an alternative to the pendant-style fall detection monitors. She loves that it is a watch style. Being visually impaired, the text alerts if she sets off the system do not work for her. She needs a phone call. Monitor does seem super-sensitive. The 15-seconds for her to quell alarm if it thinks she fell is not a long enough window for a visually impaired senior to react. Also, many of her friends were interested in this system but quickly became disinterested when they realized it didn’t also function as a watch.
Response from SilvertreeOct 17, 2023
We really appreciate your input, and it is directly being passed to our team for consideration. Thank you.
Susan K.
I am very pleased with my Silvertree. It is attractive, functional, and lightweight. It gives me a sense of security at home and when I go out.
Pantea L.
Cool concept, okish prices, coffee average, vibe amazing. Just want to say that the veggie muffin was so salty!!! Please put leas salt into the veggies.
Kathy
We purchased this device for my husband who uses a walker (our adult children suggested it) 1. It doesn't seem to keep a charge for long. 2. One little bump on the top and I am getting texts from the kids, thinking my husband has fallen. 3. My husband has lost so much weight the device is a tad bulky
Response from SilvertreeSep 26, 2023
We're so sorry you're not enjoying your Silvertree experience. We'd love to fix this! You can email us at [email protected] and our team is happy to assist you!
Rosemary K.
There was a knock on my door, I opened it to find three firemen outside. Apparently my reach, unbeknownst to me had sent off an alarm. Neither my Reach, watch or phone were anywhere near me since I was giving the dog a bath. I had missed all the messages from Silvertree, hence the Firemen turning up. I was quite embarrassed but also grateful to know that the system works. Still don't understand why it went off, though.
djhartman H.
Customer Service at Silver Tree has been exceptional. We were having issues with the app and the team worked with us until our issues were resolved. They were pleasant and patient with us as we worked getting all of us logged in to the app.
Linda G.
The silvertree bracelet is good, But needs adjusting as the alarm will activate on its own frequently at least 2 - 3 times a week and cannot be de activated easily. Is this a first run bracelet. I understand that you are trying to correct the sensitivity issues. Can you readjust mine in the future? Thank you. Linda Guarente
Response from SilvertreeSep 6, 2023
Thank you for taking the time to share your feedback. We appreciate your input, and it is directly being passed to our team for consideration. Thank you!
