Silk MaisonReviews of silkmaison.com

The product is amazing, I love that the dress is still sheer but doesn't feel poorly made. It lays perfectly on your body and give you the most amazing figure in the dress. It truly is the perfect little black dress.

Beware. The items pictured and items sold are totally different. When you try to return your product, they ask for photos of labels and package bar codes. They will reply with your images circled and annotated to prove the numbers on the product you received match the codes on the product website. Regardless, the item pictured is totally different than the one they ship. Update February 5, 2023. The seller's response is false, a blatant misrepresentation of the facts, and characteristic of a scam retail operation. The customer service agent did not demonstrate that the wrong product. The agent claimed that the bar code on the blouse and sku on the website matched but was unable to explain why the pictured blouse and shipped blouse were different items. As such, the customer service agent replied to me on December 18, 2022 and said: "Dear customer, Thank you for your recent SILK MAISON Online Order #200580. Ok. We can cover the return shipping costs for you. However, your other coat is still in transit, so please return it together with your coat when you receive it. Are you okay with this?" Once the coat referenced in that message arrived, I notified your company that I would indeed return both items and accept the full refund plus return shipping costs. That notification was made on January 1, 2023. On January 3, 2023 your customer service agent replied: "Dear customer, Thank you for your recent SILK MAISON Online Order #200580. We have received your return request. We are sorry that the item did not work out as you had hoped. We do not have return label. Please provide us with a shipping invoice after you send your package. We will reimburse you upon receipt of the return." As requested, I shipped both items and provided a return shipping invoice to you on January 5, 2023. The tracking number associated with the shipment showed the items delivered to you on January 9, 2023. You did not refund me until January 29, 2023 and did NOT include the return shipping costs as you promised. Your company markets and sells completely different products. You fail to refund costs as you commit to do. And you misrepresent the facts on public domains in order to portray your customers as dishonest, when you are in fact operating with deceptive business practices. This is a scam retail website.

Very good quality and style, I got the over sized coat. I would love to try their dresses next.

über 300$ gezahlt und nach 6 Wochen und diversen mails an das Service Team immer noch keine Ware erhalten. Shipping info und Antworten vom Service komplett sinnfrei. Der schlechteste Online Händler, mit dem ich es je zu tun hatte.

We ordered several dresses for my daughter’s Fall dance. They all arrived literally 6 weeks late (long after the dance) and we were unable to receive a refund after sending the dresses back, as they claimed it was outside their exchange window. Horrible customer service. Luckily, we ordered on Amex, therefore a grievance was granted. Zero zero stars and so disappointing.

Hi, My order #198661 was placed on November 15, 2022. I haven’t received my order and The delivery track (my tracking number is AG466932533CN) is error. Please advise and give me the solution as soon as possible.

Real Correspondence "I placed this order on 12 October and still it did not arrive. I also paid $18 fee. It's ridiculous how long it takes and the misleading information presented on your site. This package is not delayed, it's just sent over a very slow shipment. I want my shipment fee back and the package to arrive next business week. Truly disappointed with your customer service, especially it's one item and not cheap." Answer from Silk Maison - "If you had followed the epidemic situation you would know that we are facing an epidemic and not an epidemic free environment as you say. If international shipments were not disrupted by the epidemic, there is no reason why our packages to you would be delayed this long. We are as anxious as you are but we have no other choice but to urge the logistics providers to process your package as quickly as possible. If your order was not shipped, we can certainly process a refund for you immediately. But the problem is that the package is now on its way to your address. If we were to request a refund for your order, we would need to receive a notification from our logistics provider that your package can no longer be located. Even waiting for a response from the logistics provider takes time. So we gave you a promise that if the logistics hasn't updated this week we will request a refund for you. We have never refused to give you a refund, just not now. We are also trying to contact the logistics provider to confirm the status of the package as soon as possible, and any chance we can give you a refund we will get it for you." HA-HA - If I had followed? "Dear Silk Maison team, All respectable companies are not using excuses such as "delayed due to epidemic" when we know very well all transportation has resumed for half a year now. Also, a respectable company would deal with this issue aside from the customers and not impede their rights to get a refund when an item is not received at the time of correspondence. If you forgot maybe, I already saw the Chinese receipt which clearly showed it's still transiting from China since 13 October. It's not my fault for the choice of sending packages with shipped cargo from China which takes 30 to 45 days to reach USA or EU and the business shipment cost is none considering the outrageous $18 amount fee almost 400% more than the real cost. I would have nothing to complain about if the service provided would be as intended and the package would arrive in an acceptable timeframe. At this time there is no correspondence with the logistics therefore no update. You are not to decide how much I am willing to wait for a package that is delayed for an unreasonable amount of time. I also will not be bounded to remain in the same city only to wait for a package and lose money just because the Silk Maison business is not able to organize and control appropriately the shipment of their items. Indicating that there are shipment delays already supports the idea that the business is aware of this issue and instead of rectifying it just delays customers from receiving their items in due time and delaying their refund, therefore keeping funds inappropriately. I am waiting for my refund at this time and not for an indefinite time provided by you or a third company such as logistics which you have no control over, and I would like to contact further management than your position at this time. Please forward also the shipping mail address for the main office of the Silk Maison business so my lawyer can officially address this issue with the appropriate measures. If you force me to remain in a city where I need to receive a package because you are refusing to reroute the package to your warehouse and refuse to refund me, I will forward and include for my lawyer the details of all my travel-related business expenses that will be postponed just to wait for your package, from today, 21 November 2022 until your package will arrive, that includes hotel accommodation as I am not resident of USA and also all the flight costs to my next business location. Concluding this endless correspondence, I would appreciate if you stop wasting my time, send the refund and organize your business better for shipments, as many other customers I read had similar issues. My fault I did not read the reviews before ordering. " To all Customers - anyone who wants to join me in lawsuit for this company feel free to write, please. Above is real correspondence, it's the holiday season, do yourself a favor and DO NOT BUY even if it's $1. You will receive it maybe in 2023. IF you will receive it. I only today read all the reviews, I am sure all 5 stars reviews are fake :)

order still processing after 9 days, this is ridiculous