Silk Maison Reviews | Read Customer Reviews of silkmaison.com

Silk Maison Reviews | Read Customer Reviews of silkmaison.com

Silk Maison reviews

280 approved reviews, newest moderated first

AC
Jan 28, 2023
Literally zero stars
Literally zero stars. The material of my order was scratchy and terrible. I’ve been trying to make a return and they are literally ignoring my emails at this point. I haven’t heard anything. This company is not to be trusted.
Response from Silk MaisonJan 31, 2023
Dear Customer, We are sorry to have made your shopping experience so unpleasant. Our email customer service guarantees to resolve customers' issues on the same day they send the email, so there will be no situation where you send an email and they ignore it or don't respond. If there is a holiday, they will also handle all emails one by one. Please provide us with your order number or other valid information. We will send the information back to our customer service staff so they can verify the situation and contact you. We are confident that they will take care of it for you the first time. We always put the customer experience first and will continue to make improvements. Thank you for your understanding. Best regards. SILK MAISON Customer Service Team
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Liva V.
Jan 13, 2023
Silk Maison is giving costumers false information!
The package took 2 months to arrive. The measurements on the website were way way off. It says that the material of the item is 100% cotton but upon further inspection it is clear that quite a large part of it is constructed of polyester.
Response from Silk MaisonJan 13, 2023
Dear Customer， We are sorry to have made your shopping experience so unpleasant. Since you did not leave any valid information for us to locate your order, we do not know the details of your order. However, we will never provide false information to our customers. You can find the actual ingredients of our products on the MATERIALS & CARE of each product detail page. If you have any questions about the product, you can feedback to the customer service, we believe they will deal with you at the first time. We always put the customer experience first and will continue to make improvements. Best regards, SILK MAISON Customer Service Team
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Adéla G.
Jan 4, 2023
Extremely long delivery time
Extremely long delivery time. Customer service is polite and quick to reply, but unfortunately not really helpful. The overall Silk Maison reviews say it all. This company should really better consider the massive advertising outside of their local area, as only a few people are interested in shopping winter wardrobes for summer and vice versa.
Response from Silk MaisonJan 5, 2023
Dear Adéla， Thank you for your feedback on Trustpilot! First of all, we would like to thank you for recognizing the work of our customer service staff. We are sorry that we were not able to give you a satisfactory experience. It took 18 days for your package to arrive in Hungary. This is in line with the promised 7-15 business days shipping time on our website. We are sorry that you were not satisfied with this shipping time. International shipments are subject to many unavoidable problems so shipping times can be relatively long. We hope you can understand. We will also continue to make improvements in logistics. Best regards. SILK MAISON Customer Service Team
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Patricia L.
Dec 31, 2022
Great product
Great product - coat keeps you warm. Very classy & casual as the same time. Love the colour and design. Only thing is double check size measurements. Oversized coat requires you to go down a size or two. Overall, I’m impressed.
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Natalia
Dec 27, 2022
the best coat
The best quality! love it❤️
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Chau N.
Dec 26, 2022
I absolutely love the products and the…
I absolutely love the products and the material is amazing. Shipping and packages were great as well! Can’t wait for more new products from Silk Maison
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ana L.
Dec 22, 2022
You won’t get your money back
Items are not as advertised paid 200 dollars for a dress that looks like shein and took a month to be delivered . Payed for shipping to return and never got my money back . They said they transferred the money to my bank account weird because I payed with with my credit card never has this happen to me with other online stores.Gave me some weird totally fake receipt so went to my back to check (Chase) to check it out they laughed of course it was fake they've never seen this type of form. Total scam . Buyer beware go somewhere trustworthy.
Response from Silk MaisonDec 24, 2022
Dear Ana. Thank you for your feedback on Trustpilot! The customer service staff has processed your refund on October 23rd. And since you claimed you did not receive the refund, they also provided you with a refund certificate and an ARN for you to check with your bank about the progress of the refund. Once we complete the refund, the exact time for the refund to reach your account depends on your bank's internal processes. So if you have any questions, you can contact your bank using the information we provided to you. If you have any other questions about your order, you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. Thank you for your understanding. Best regards. SILK MAISON Customer Service Team
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Erika
Dec 20, 2022
The products
The products , quality and service is TOP. The products are unique. Love all
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