Silk MaisonSilk Maison strives to enhance your life-wear using luxurious silk accompanied with our elegant design, allowing you to look and feel effortlessly glamorous. Every piece of design incorporates contemporary aesthetic and classical tradition, blending into the collections that encapsulate an entire look from day to night, city to home.
Silk Maison (silkmaison.com) has 280 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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lopin
Very good customer service
Response from Silk MaisonOct 21, 2022
Dear lopin， Thank you for your feedback on Trustpilot! We sincerely appreciate your trust in SILK MAISON and your love for our products. We are happy that our customer service was able to solve your problem in a timely manner. We will continue to work hard to provide the best service to our customers. We look forward to your next visit! Best regards， SILK MAISON Customer Service Department
Pierre F.
L'envoie des articles est très soigné et entretenu. Colis reçu dans les temps. C'est rare un peu ces temps-ci ce genre de site qui respectent leur délai de livraison
Sofia S.
I definitely recommend silk from this shop. I made my first order on May 15th and I was highly satisfied. My second order was on September 1st. And I'm sure that's not my last time thanks so much
Response from Silk MaisonOct 21, 2022
Dear Sofia, Thank you for your feedback on Trustpilot! We sincerely appreciate your trust in SILK MAISON and your love for our products. We are very happy to receive your satisfactory comments about our products. We will keep striving to bring the most satisfactory service to every customer. We look forward to your next visit. Best regards， SILK MAISON Customer Service Department
Mme. Maite immobilier S.
Catastrophique. Vêtement de mauvaise qualité, et retour à mes frais. Toujours pas remboursé depuis plus d un mois. Le prissiez est en litige chez paypal et il ne propose qu un remboursement partiel !!! Ils gardent 30 dollars sans prétexte valable. A fuir
ghwang
JUST DON'T DO IT. Do NOT buy from this merchant. They'll say the items were delivered when they weren't. Will refuse to refund you for items you never receive.
Response from Silk MaisonSep 15, 2022
Dear Customer， Thank you for your feedback on Trustpilot! We are sorry to read your comment. We searched for your name and found your corresponding order number. You ordered a total of two products, one of which you received and the other you requested to cancel. Customer service has also processed your refund. Please check your email. If you have any other requests regarding your order, you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. Best regards， SILK MAISON Customer Service Department
Ombeline T.
Je n'ai toujours pas reçu ma commande passé le 29 août et en lisant tous les commentaire j'ai bien peur de ne jamais la recevoir. C'est inadmissible, sur le site il est marqué 5 à 7 jours ouvrable pour l'envoi et mon colis est en chine je ne sais où, l'équipe est incapable de me répondre pour le moment. Juste pour information j'ai tout de même payer un manteau presque 300€ et une robe à 160€, c'est scandaleux de n'avoir aucun service après vente.nSi je n'ai pas de nouvelle d'ici 1 semaine je pense mener une action en justice avec d'autre personne qui se sont plainte. Fuyez ce site c'est une énorme fraude !
Uni O.
I didn’t receive refund They are just wasting my time What is “ Please ask your bank for the progress of your refund via ARN code：2449216222200003113~ have you ever heard such this number? I can’t believe them and bank usually doesn’t take 1 month and half to receive refund They seem like to play with Customer I’ve been dealing with them since June now it’s September clothes didn’t come refund has been taking over 1 and half month DONT BUY FROM THEM Otherwise you will just lose money Other reviewers which has 5 stars are all fake Trust me No way customer service are good Don’t trust this company
Response from Silk MaisonSep 9, 2022
Dear Customer, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We do not understand why you repeatedly give us bad reviews? Our customer service staff has processed your refund on August 10th. It usually takes 7-15 business days for the refund to reach your account. Since you said you haven't received the refund yet, our customer service staff provided you with a screenshot of the refund and an ARN for you to check the progress of the refund with your bank. We have already refunded you so the exact time it takes for the refund to arrive depends on your bank. You keep saying that you did not receive the refund and claim that your bank did not accept the ARN we provided but you did not provide any proof of this to customer service. Since you say that we have not refunded you, that means that the money is still with us. Why don't you ask for the money back through your bank or other means? Because the fact is that the money has already been refunded to you. Please make sure that the bank card you verify your history with is the one we refunded you to. If you have any questions, please contact your bank for specific details. Thank you for your cooperation. Best regards, SILK MAISON Customer Service
Sss
I ordered a satin dress on the 12th of July, which took ages to deliver. I kept tracking the order number they gave but it took ages to be sent to my country. I remember at the end of August I checked the tracking website saying the package was under customs clearance, but a few days later there was no tracking detail anymore, nor did I receive anything!! Here in my country, the package is usually delivered to our neighbor if we're not home with a little card notifying us where's the package. Or we'll receive a phone call at least. However, literally, there was nothing!!! I wrote an email to customer service but they said the parcel has been destroyed (??) and asked me to pay an extra US$18 to arrange a reshipment or choose to get a refund of HALF the amount. I have no idea why should I pay an extra US$18 to risk another highly possible missing package or pay half the amount of the order with NOTHING RECEIVED?????
Response from Silk MaisonSep 7, 2022
Dear Customer， Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We have sent your feedback to our customer service and asked them to double check this with the logistics provider. If the package was destroyed due to your problem, then it does need to be handled as you described in both cases. If this is not the case, we believe that the customer service staff will continue to deal with the situation for you at the first time after you make it clear. We have informed them to contact you to solve the problem. We always put the customer experience first and will continue to make improvements. For any questions, please email our customer service EMAIL: [email protected] Best regards， SILK MAISON Customer Service Department
