jenny M.
I WANT A REFUND
I have been trying for days to get a response from my request for a refund. The dress I ordered did not fit. My order number is 95878. Where do I send my return????? Lack of response make me feel like this is a fraudulent company. Horrible customer service. I need my refund!
Response from Silk MaisonFeb 23, 2022
Dear jenny, Thanks for your feedback on Trustpilot! We deeply apologize for not responding to your emails in a timely manner. Because of our high volume of orders, the number of emails grows daily and we need to reply one by one, which will be a very long process until we see your emails. We sincerely hope you can understand. We have urged our customer service to reply your emails as soon as possible, and we will improve our email customer service gradually. Thank you for your understanding. Have a great day! :) For further questions about your order, please send the email to our CUSTOMER SERVICE EMAIL: [email protected] Best regards, SILK MAISON Customer Service