VIDAReviews of shopvida.com

DO NOT BUY FROM THIS COMPANY. Ordered KN95 for kids & 99% filtration material masks. Read the nightmare story below. Website said KN95 kids masks take 1-2 days to ship. It took over a week! The masks that we received were extremely poor quality AND we paid a lot of money on shipping!! I emailed the company on 9/21/2021 to let them know the kn95 masks were awful. They were thin and had extremely sharp edges. The mask actually stuck me in the eye which caused my eye to water for a day. We threw the masks after that incident. Here is the companies response to my complaint: "Please know that we aim for nothing but excellent service to our customers. We still hope you can pay our website a visit and order from us again." I don't trust the 99% filtrated material masks. I'm sure these are absolute garbage as well. VIDA - DO NOT SEND ME GARBAGE AND THEN ASK ME TO GIVE YOU MORE MONEY. THIS IS NOT A REPUTABLE COMPANY. If you need GOOD quality masks & excellent service try KMACT.COM for Dr. Puri KF94s. They send out their orders immediately and the masks are excellent. IMPORTANT UPDATE - the company asked me to contact them (see their response to my comments below). I emailed them and THEY NEVER EVEN BOTHERED TO RESPOND.

I ordered kids FDA registered kn95 masks. They sent some off colored, weirdly packaged, unlabeled masks. when I emailed customer service they said the packaging was because they were trying to rush out orders...when I asked about not being labeled they said they were NOT the FDA registered KN95 masks, but were "equivalent" I did not spend over $100 for something that is "like" what I purchased. This is especially scary since they are a medical device to keep children safe! They offered a 40% off coupon to buy again and said this time they would send what I ordered. No thank you, I will be purchasing a different brand from now on!

I ordered 30 FDA registered kids KN95 masks on 8/16. Order arrived on 09/13. No manufacturer information, no manufacturing date, no shipping slip, no receipt included. Masks came in 6 thin plastic bags (5 each). This is seriously wrong! Who can trust the quality and safety of such products?! I emailed vida immediately and asked for return and refund. After 4 rounds of email correspondence, vida still refused to refund me. I contacted my credit card bank today. Will see how it goes.

Same experience as everyone else here. Placed an order at the beginning of August, my order was automatically “waiting to be shipped” (no production stage). 3 weeks later it still hasn’t shipped. When I emailed to ask why I was offered an inferior Chinese-made mask that would ship in “1-3” days, and given a code for a measly 10% off my next order 😂 Yeah right. I questioned how they could send a new order within 1-3 days but not fulfill my original order and they had no real response. After this I told them either refund me or I will contact my bank. Thankfully it ended there and they refunded me without a fight. Now I’m reading about people who ordered around the same time as me getting these M95c masks. This company is scamming people out of their money. I’d suggest threatening to dispute the charge with your card like I did. Demand a refund, don’t request one, and actually following through with the bank if they still won’t refund you. They need to be shut down. Update; The response below shows that clearly they do not care as they didn’t even read my review. Otherwise they would have seen that my order has already been refunded, which I stated above. I’m simply warning other people to STAY AWAY from this company.

DO NOT RECOMMEND VIDA. FALSE ADVERTISING. As a physician in the midst of this pandemic, I take protecting my children seriously. I purchased KN95 masks from Vida but received M95c masks. This was not disclosed during the ordering process. I expected KN95 masks that are approved by a trusted source, not this substitute. The Lutema masks I received are deemed counterfeit by the CDC. search "cdc NIOSH mask counterfeit"

There is something very wrong going on here, and at this point I need to start contacting my credit card company, and contact BBB. Firstly they say “shipping in 1-3 days” on a product, i’ve come to find out that what what Vida actually means is they manufacture the product then your product will go to the shipping warehouse and you should receive your order for which I payed $15 in shipping in 4-11 business days from date of shipment. Well, it’s been 10 full business days post order date now, and the masks haven’t even made it to shipping yet. The 2nd and most important thing about this is Vida specially has a page they direct you to look over “Status Updates on Vida Masks” for specific shipping delays on the products you will be purchasing from them. I carefully looked over the shipping information on “Status Updates on Vida Masks” as instructed when ordering. It then and still now states “shipping on time” for the products I purchased. This had a great influence on my purchasing this specific masks from Vida, instead of competitors. I was frustrated that the information on the “Status Updates on Vida Masks” page I was instructed to use to inform myself on shipping times and availability is not accurate, in fact grossly inaccurate. So, emails back and forth for the last few weeks stating I would like a refund as the products were at one point in my emails not manufactured, and now still haven’t left the manufacturing warehouse at this point. I didn’t order specially crafted masks, I ordered the black plain old Vida ones for my kids as it was the only one available with “shipping in 1-3 days” without delays. After a full business week with masks still in production I bit the bullet and ordered KN95s directly from the competitor I should have gone with in the first place. And guess what?! Shipping was free, and made it from the opposite side of the country in 4 days total, not business days. I have continued to let Vida know in my emails that it is unacceptable to quote a timeframe and have a special page for consumers to educate themselves on delays or in my case supposedly no delays… and not ship the product in an at all timely matter. This is a product I bought to protect my children who are too young to be vaccinated and are attending school. My kids masks have not come, period. This is a matter of safety of our the consumers children. I had to buy temporary masks, and order the KN95s from another company, which my kids have now been wearing the competitors KN95 for days. And Vida will not refund for the masks that are still in their Warehouse! This below is the last email that came in from Vida last night 9/20, in response to an email I sent 5 days earlier on 9/15: “We are so sorry that you have not received your order as promised. Our estimated fulfillment timeline for most of our mask products is currently between 1-3 business days from the date of purchase. After your order is fulfilled by our warehouse, it will be picked up by the carrier (UPS, USPS, or DHL). Please allow for about 4-11 business days of shipping time for your order to be shipped to your address. You can check your Order Tracker for order status updates *trust pilot doesn’t allow the link* Also, you can find our return policy thru this website for the full details: *trust pilot doesn’t allow the link* First apology, and admittance of their mess up, but that does nothing. Again, I had to buy other products/masks to protect my children, while Vida ignores emails (and my calls) and spread false information to their customers. This email is just another version of the few others I’ve received in response from Vida. I wonder how many other customers this has happened to, and how much money they’ve stolen while we and other families have had to buy masks from companies because the ones we ordered to protect ourselves and our children from Vida keep not showing after weeks. FYI: YOU ARE ONLY ALLOWED A REFUND IF YOU CANCEL WITHIN 1 HOUR OF YOUR ORDER. Pretty smart ripoff game they have going. Wish I would have seen all these other reviews on here first.

We bought several of the kn95 masks and seemed like they were good masks. Even shared link for others. But now we have been opening up the 5pack packages and pulling out defective masks. The ear loops are not properly attached. Either tearing away or just not in the right spot. I have 35 masks left and they sent me 10 masks m95 to fix the situation. I’ve never heard of the m95 . I won’t be using this company anymore and will tell anyone I have recommended not to either. Can’t be risking a defective mask during a pandemic.

Had a concern about masks. They emailed me back and made it all good.