VIDAShop clothing, accessories and home decor designed by independent artists and manufactured responsibly. Every VIDA purchase gives the gift of education to our global makers and their communities.
VIDA (shopvida.com) has 418 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Roberta F.
Excellent service, high quality KN95 and KF94 masks. Prices are the best I've found on the web and delivery is fast. Would definitely recommend!
Response from VIDAMar 7, 2022
Hi Roberta, Thanks for taking the time to post on TrustPilot. We are delighted to hear that you are happy with your VIDA products as well as our service, and we hope to welcome you back to VIDA soon. Very best, Abby // VIDA
Vasile D.
Am fost contactat telefonic si toate aspectele sesizate au fost rezolvate.Multumesc
Response from VIDAMar 7, 2022
Hello Vasile, Thank you for taking the time to leave a review. We're glad your concern is now resolved. We look forward to welcoming you back to VIDA again in the future. Best, Abby // VIDA
Susan E.
I placed an order for face masks from Vida. The post office mixed up the delivery of the package. I got in touch with Vida to let them know and within minutes they returned my email and sent a replacement order out to me. Excellent face masks and fantastic customer service.
Response from VIDAMar 7, 2022
Hi Susan, We were pleased to hear about your experience with VIDA and so glad to hear you love our masks as well as our customer service. We look forward to welcoming you back to VIDA again in the future. Best, Abby // VIDA
Schuyler R.
I would offer 5 stars but several years ago (as a designer) I encouraged friends and clients to buy product featuring my art and the company delivered well after projected delivery dates. When Mother's Day presents and Christmas gifts arrived post holidays, I had to manage client frustration as I'd marketed the VIDA product and service. I stopped using them for several years but recently placed an order for cloth napkins and tea towels. The production and shipping was as estimated and the product was well made. However, the shipping box was ripped and the towels were scratched/stained. I submitted a return request and had an excellent customer service agent (I give him 5 stars!) He replied quickly, was professional and offered a very helpful solution. I'm optimistic things are improved and I plan to order more items. I'll just pad the timeline a little for returns/exchanges/shipping issues, which I have to do often with product vendors.
Response from VIDAFeb 21, 2022
Hi Schuyler, Thanks for taking the time to post on TrustPilot. We are delighted to hear about your experience. Be assured we are continuously working on ways to provide shorter production and fulfillment lead times especially on the overseas and on-demand products. We hope to make it better in the future. Best, Abby // VIDA
a repeat C.
Vida is a great company. I have placed several orders with them and they always arrive promptly. I had a slight problem with one item and they immediately replaced. I love the fact that they provide a prepaid envelope for you to send your used masks back and that they recycle them. I will definitely doing more business with them.
Response from VIDAFeb 21, 2022
Hi there, We were happy to hear about your experience with VIDA as well as our impact programs such as the mask recycling. We look forward to welcoming you back to VIDA again in the future. Best, Abby // VIDA
Michelle L.
(Writing here since there is no way I could find to leave a review on the website, which has all misleading, positive reviews…)These masks do not fit like a KN95 with air seeping so bad that my glasses fog so I cannot wear them. I reached out to customer service to see if there was a way to get a refund, but just keep getting back unclear, bizarre responses. I’d recommend ordering elsewhere - especially since they didn’t include my return label for recycling the masks (which influenced my purchase)… Disappointing all around.
Response from VIDAFeb 16, 2022
Dear Michelle, I'm sorry to read about your experience here and the mask sizing issue, but I'm here to help and thank you for taking the time to post on Trustpilot. I'd like to understand what may have caused this, so could you please reach out to me at [email protected] and include your order number? I'll ensure someone gets back to you as soon as possible. Best, Abby // VIDA
Archyhunting
I order a jersey, not only it took did it take a month to receive my order, the customer support person emails me a week later about the return/ refund I asked about. She asked why I was wanting a return/refund so I tell her the material irritates my skin and their wasn’t even a logo of my team in the jersey. She replies sorry we can’t return this because of the description was their where I ordered it. No matter what or where you order from you shouldn’t have to explain why you need to return. It’s not like I’m trying to return and send back something different from what I ordered! This place is a SCAM!!
Response from VIDAFeb 16, 2022
Hi Archyhunting, I'm sorry to read about your recent VIDA purchase, but thank you for taking the time to write a review. Since this is unusual, could you please send me your order number at [email protected] so that we can delve into this matter more fully and give you the response you deserve? I'll ensure someone gets back to you right away. Very best, Abby // VIDA
Karan S.
They are not an authorized facility...!!!
Response from VIDAFeb 16, 2022
Hi Karan, We do our utmost to ensure that the VIDA website clearly states the description of each product including the materials, FDA facility registration number, country of origin, and mask dimensions through a sizing chart. If you have any other concern, please feel free to reach out to us at [email protected] so we can better assist you. Abby // VIDA
