VIDAReviews of shopvida.com

The product was good other than a funny smell which only went away after several days of wearing. The biggest issue is I have been trying to cancel this subscription for 2 months, with no response from the company. And no cancellation. This is very frustrating as a customer. The subscription was super easy to start and terrible to stop. This is not good customer support.

Thank you for producing samples. The colors and the texture of the fabrics were very COMFORTABLE and SOFT touch. We liked the quality of the product so much that we are requesting to order again. High quality with color dyeing. Excellent service.

So much appreciation for the fast response in addressing a situation where my daughter's masks appear to be have been stolen from my mailbox (created mini-crisis at home given how much my daughter loves her VIDA masks). We were so impressed with VIDA's customer service approach (through assistance provided by Jovy), including timely response and satisfactory remedy, exemplifying VIDA’s commitment to providing excellent customer service. It is no surprise to me that VIDA has made a name for itself for delivering high quality products. My daughter is so happy that new masks are on the way, and she is amazed by how nice the great staff at VIDA have been. Definitely a loyal and repeat customer here!

I ordered black and pink adult masks. I liked the black masks, but the pink masks I received were for small kids. I contacted the company via email with screen shots of my order receipt, and pictures of the wrong items attached, but I never received a response so I will not order from the company again.

The cotton reusable masks and 99% filtration filters have been the only masks I've purchased and worn since 2020. Double filters inserted at times. I am a barber/hairstylist and I wear these masks for up to twelve hours a day, sometimes six days a week. I match them to my outfits and wash them often in hot water and change filters every couple of days. They fit well and look great and are light and comfortable to wear for extended periods of time. I tell every one of my clients to get their masks from Vida.

Ordered 8 KN95 masks that do not fit and are not really KN95 though website said they are. They are refusing to give me a refund in spite of multiple emails to them. Poor customer service. Going to o dispute charge with credit card company.

Good fit for my small face. Breathing is easy while wearing it and my glasses don't fog.

Design and sample purchases have demonstrated quality products from my surface designs. Tools are easy to use to customize designs.