shopvejii.comReviews of shopvejii.com

We have ordered two times. This seems to be a new company with a few glitches, but they respond timely to each request. We accidentally placed our first order twice because the website did not seem to take our first order. The duplicate order was quickly canceled. Then, four items (out of stock) were left out when the order shipped. These were refunded upon request, and a generous credit given on top of that. Our second time around, the order took over a week to ship and we were charged shipping even though we were over the limit for free shipping. This was reversed as soon as I pointed it out. The items were in great shape when they were arrived. This is a great company, but one needs a little patience as they don't quite seem to have all their systems in place just yet.

Save yourself some frustration and don't order from this company. From the beginning; about every other time you're prompted to put in an email address, just to add items to your cart. Then, when I wanted to log in and edit my cart, the cart started disappearing. When I was finally able to order (it took three times and a conversation with customer support) my bank account alerted me to a possibly shady transaction. Fun! THEN, I actually received my order. No, I received someone elses order, apparently. Instead of the $100 worth of vegan ham and other items unavailable in my rural community, I received three bottles of salad dressing and a pack of hamburger buns. Update: I was refunded for my entire order, which is great. Would rather have the food, but money is always good. They also offered a $50 gift card as an apology, with the suggestion that I might revise my review. Eight days later and that card hasn't shown.

A really good company! When my first order from Shopvejii.com arrived too late, and thawed out due to a UPS shipping error, I let the company know. They were so understanding that they gave me store credit for MORE than my original purchase price, and I was able to order more food for free, and it all came to my correct address on time this time! The quality was excellent and I will likely be buying from them again in the near future!

I appreciate that I can get cold or frozen products and they are shipped securely with cold packs so they don’t spoil. I also appreciate the large variety of options on this website!

So thankful I could find the vegan butter I wanted and was shipped/packaged so well. Thank you

Great service! Fast arrival, and nothing was missing. I had an issue with one item, and the staff immediately saw my review and gave me a refund, which I really appreciated. Would definitely order again.

Fantastic....

I ordered on 2/6 and promptly got an email saying they can’t process out of USA orders but I live in Michigan. I called and was told it was a glitch. Order was partially shipped and arrived with most of the boxes of frozen food crumbled & soggy. The second part of the order “shipped” 2/11 but I did kit finally get it until 2/22. I was concerned since most was frozen food but at least they arrived with several ice packs. I pray I don’t get sick from freeze, thaw, freeze that occurred. I think I’ll stick to companies that have better shipping services.