shopvejii.comReviews of shopvejii.com

put in an order that was confirmed and wasn’t even informed until almost two weeks later that they didn’t even have some of what i ordered in stock. unbelievable. if i could give zero stars i would.

I am not sure who is in charge of this company but they are awful. My first order was all frozen items, it was late arriving, no ice packs or insulated cooler. Items were opened, completely thawed. Had to throw it all out. Contacted them, offered a replacement order or a refund. I took the replacement...just arrived...no ice packs or insulation..items just thrown into the box...product opened and all over inside the box. Had to throw it allnout again. They have yet to respond to my email on this one. I ordered from them only because they have items my regular place does not. Never again. DO NOT GIVE THIS COMPANY YOUR MONEY. TERRIBLE CUSTOMER SERVICE

If i could give this experience no stars i would. First the order was late, never received any notification it shipped. I ordered frozen product. Opened up the cooler, the order was wrong and everthing was hot. Looks like it had been sitting somewhere for days. Disgusting, had to throw it all out. Terrible experience.

Update: The refund has been issued in a timely manner. Unfortunately, shipping arrangements for frozen food are just not satisfactory from Texas to Maryland, so I can no longer order my frozen vegan seafood from this company. I do hope the website is updated to make delivery issues very clear to consumers outside of Texas. No idea how the food tastes because, for the SECOND time, Vejii has sent my order without any refrigeration whatsoever, even though I paid extra for the packaging (some kind of "green" styrofoam stuff and NO dry ice!!! If Vejii can't ship to Baltimore, MD in a timely manner and keep the food frozen, it should not be offered online! I don't understand why a company would do this. Also, I cannot reach anyone at customer service. The first order took months to refund. No idea how long this one will take or if I will ever see my money again. This is so ridiculous. I am beyond disappointed and intend to let the companies who trust Vejii to ship their products what a poor job they do!

The first shipment came to me defrosted, the replacement shipment was a close second, but I think useable. They do not use ice bricks when shipping frozen foods, so spoilage is a HIGH risk. Customer service is good, but not worth it.

My first order came up with melted food and broken packaging. The customer service assured me that they would refund the amount (which they did) and give a $10 "vejii buck" credit to my account. The Vejii bucks still do not show up on my account. Afterwards I was sent a link to provide reviews for $20 each review (I did two including one on this website totaling $40). A gift card was issued to me that consistently did not work. It has been several months since I completed the review (which I gave high praise) and I am still unable to use my $50 worth of credits. Furthermore, when I finally did get the one $40 credit to work (still no $10 vejii bucks) the website shows orders over $75 get free shipping (which I took a screenshot and sent them) and it is still charging me shipping. Their customer service took a steep nosedive after that first order which I praised in the review for promising high only to find out they deliver low. I actually was going to invest in this company financially as I believe it had such great potential but if they cannot get their incentives, rewards or honour their websites typo's then that is bad business.

Placed order November 28. Over $75 was taken from my account November 30. Today is December 11 and order never shipped. I requested to cancel order and get a full refund. If this doesn’t happen in a timely manner I will contact BBB.

Everytime I try to order, it won't take my card. Then I try using my PayPal account and it doesn't work either. 👎🏾