Nia
Improvements needed, but EXCELLENT customer care
When I had a bad experience with this company, I was contacted personally via email. I wanted a Tofurkey roast for Christmas but it didn't come till 4 days after even though I placed my order on the 14th. The person that was in contact with me kindly acknowledged my complaint and my suggestions for better service/experience for customers. I was offered complimentary products to try and was even issued a refund although I didn't request one. I feel like this company went above and beyond to make me feel like a valued customer. Will definitely be shopping with them again.
Response from shopvejii.comDec 29, 2020
Hi Nia, we're so sorry for this experience and the impact it had on your Christmas! We would love to be able to make it right or see if there's anything we can do. We'll reach out to you by email


