shopvejii.comReviews of shopvejii.com

Like others have said, we were excited to find a variety of vegan products available. We live in an area where stores don’t stock many options for us. We’ve ordered twice now from vejii and the experience has been pretty bad. Our first order, a mix of refrigerated and frozen items, arrived crammed in small box and all items were mostly melted. The ice packs didn’t hold the temperature well and most of the food was ruined. A few items were damaged from packing so tightly. One item was missing and they sent us a few incorrect items. Customer service sent us replacements for some items and offered to refund items they no longer had in stock. We received the replacement products, but they weren’t in great shape. The refund was never processed. We tried a second order, hoping for a better experience. Unfortunately, that wasn’t the case. They shipped several damaged products that we had to throw away and the cheese and dressing were frozen solid. After thawing the dressing has separated and had to be thrown out. The cheese slices were ruined also. We’re done using vejii. We might try again on the future, but so far it has been a waste of time and money. The problem is they bought out other online vegan grocers that provided good service, so we’re back to square one looking for a place online to purchase from.

Love the opportunity to buy vegan foods, but the delivery system needs to be worked on and improved. It has opportunity for real growth if you can get the products and then get them delivered in an appropriate fashion. Wishing you the best.

Well it’s a mixed bag. My first order was a mix of frozen, refrigerated and dry goods, when they arrived I knew from seeing the wet box that it wasn’t going to be pretty. Nothing was cold, everything frozen and refrigerated had to be thrown out. All packaging was destroyed not only from the food melting but because the ice packs weren’t put in sealed bags. They really need to rethink their packaging. The dry goods were fine other than a missing label on a jar.. it was no where in the box. Customer service was awesome. Very understanding and wanted to make it right. They sent out a second shipment. Unfortunately they had an issue at the warehouse and I didn’t get my full order. They did refund my funds those items in a very timely manner . On the items they did ship this time they FROZE the cheese and refrigerated and bottled items. Thats not good! The cheese when thawed just fell apart, not usable. The salad dressing separated and just wouldn’t remix . The frozen items were cold this time but not frozen. So they have to be used immediately as refreezing isn’t recommended. Packaging was messed up from being wet from the ice packs but at least the shipping box was still intact, It’s great they are trying so hard to get it right. They are a fairly young company and there are bound to be glitches. I really hope they can work them out as it’s an awesome service. I’ll give them another chance. Hoping it works out

I was really excited to find a company with such a variety of vegan food. However, the company was unable, in two tries, to deliver frozen food that was not completely thawed and not cold. I hope they can fix their shipping problems. I would like to see the company succeed.

Mess my order up 3 times

It was okay. The delivery wasn’t good. Our frozen food was thawed, contacted them but nothing really happened. Probably look somewhere else.

The package arrived soggy with all the food thawed out and the boxes for the pizza crushed. I refrigerated at once so I think it will be okay.

I recieved two orders, the ice melted and soaked everything in the box, this happened both times.the first time the pizza box was in shreds, soaked and the other frozen items were melted. They were very good about giving me a second box. The second box was the same i just threw it away. I think separating the food from the ice would probably remedy some of the problems. Love the idea but it wouldnt do it again.