shopvejii.comReviews of shopvejii.com

I've shopped here a few times, liked it, and was satisfied with my purchases. The only problem I have these days with the site is that half of the items I want to buy are out of stock. I received a very nice note in the mail with a code for $10.00 off my next order, but when I tried to do some shopping so many of the things I wanted were out of stock, so I just gave up.

My frozen items were thawed when they aarrived. Vejii sent a replacement order but unfortunately, those items were also thawed. The packaging wasn't adequate to keep them frozen. Customer service issued a refund. I'll order from Vejii again once the packaging is updated.

It's ok could be better shipping a bit too high. It's a good vegan grocery site though.

I'm giving a middle of the road review. The product is delicious. The best veggie based burgers and sausages I've ever had. The customer service was also very good. However I feel I should not have had to get ahold of customer service. I know some products are shipped from another warehouse so it will take longer for those products to arrive, but it had gotten even longer than stated from there and no email explaining why it was taking so long. I was going to cancel my order and just got a couple packages of burgers from the store here, but they do not carry the sausages here and I wanted to get the package I was able to get online that included the burgers and sausages together. I thought at first I had got scammed somehow. Customer service replied fairly quick and explained why it could take some time and that I should be getting it shortly that it looked like they were getting it ready to to be shipped currently. Within that day I got an email from them saying that it had shipped with an estimated delivery date. So I appreciate my customer service representative helping out in a big way, but I thought what if I just waited and didn't send a message to them. How long would I have waited?

I live in a rural community where the major couriers delivery packages directly to the US Postal service. That is why my physical address was omitted online when I ordered the products. Instead, I specified that the parcel should be delivered to the post office instead. Once the post office receives the package, they place a message in my post office, alerting me of the arrival. Instead of delivering the order to the post office, as indicated, UPS shipped the items to their Customer Center which is a sixty-four mile round trip away from my residence. I was not notified about the shipping change. After a few weeks, I called UPS and was informed that the center was going to ship my parcel back to the sender within twenty four hours. I convinced them to hold on to the order until I could make arrangements to pick up the parcel in the next couple of days, and fortunately the clerk agreed. The Mapquest shipping instructions was a bit confusing, when I called the Customer Center for clarification, the robotic answering service, was combative it took at least five minutes before I was transferred to a customer service representative. Fortunately, I eventually received my order. For the life of me, I do not understand why UPS did not follow my instructions and deliver to the US Postal Service, because the courier service trucks are line up making deliveries whenever I go to the Post Office.

Food is fabulous, selection is fabulous, delivery is in dire need of improvement. ALL frozen items arrived completely thawed and my order was handed to me directly by the delivery driver right off the truck. I would order regularly since you have so many great products not readily available in my area but until an option is available to receive products in a frozen state, I'll have to wait.

I was so excited to purchase hard-to-find vegan items at such reasonable prices, but the shipping was horrible. Not only did it take almost a week after placing the order to receive it, every frozen item was completely thawed, including the “ice” packs. I’d like to try again because I think this kind of affordable vegan shopping is so important and I want this business to succeed, but I could drive to my nearest city, shop, and then let the frozen food I just bought sit and thaw out in a fraction of the time I spent getting the same from shopvejii.com.

First of all I appreciate that companies like you exist. I like the variety of products that are available. Issues I had were seemed like a long time from order to receipt of order. Also some items received were to be kept frozen until use but were thawed. Another item I received had an expiration date 6 days from receipt and forced me to use it faster than I wanted. Thanks