shopvejii.comReviews of shopvejii.com

put in an order that was confirmed and wasn’t even informed until almost two weeks later that they didn’t even have some of what i ordered in stock. unbelievable. if i could give zero stars i would.

I am not sure who is in charge of this company but they are awful. My first order was all frozen items, it was late arriving, no ice packs or insulated cooler. Items were opened, completely thawed. Had to throw it all out. Contacted them, offered a replacement order or a refund. I took the replacement...just arrived...no ice packs or insulation..items just thrown into the box...product opened and all over inside the box. Had to throw it allnout again. They have yet to respond to my email on this one. I ordered from them only because they have items my regular place does not. Never again. DO NOT GIVE THIS COMPANY YOUR MONEY. TERRIBLE CUSTOMER SERVICE

I can’t say enough good things about Vejii! The prices are fair. The delivery was fast. The food was frozen solid. The packaging was excellent. The customer service when I had a concern was exemplary! Vejii is an outstanding company!

I have ordered several times from Veggii. They have a wonderful and large selection of vegan food I am unable to get where I live. Recently an order came to me with a problem. They corrected the problem within an hour and reshipped my order. It was excellent customer service and a gold standard for a company that stands behind their products. I would highly recommend Veggii.

If i could give this experience no stars i would. First the order was late, never received any notification it shipped. I ordered frozen product. Opened up the cooler, the order was wrong and everthing was hot. Looks like it had been sitting somewhere for days. Disgusting, had to throw it all out. Terrible experience.

Update: The refund has been issued in a timely manner. Unfortunately, shipping arrangements for frozen food are just not satisfactory from Texas to Maryland, so I can no longer order my frozen vegan seafood from this company. I do hope the website is updated to make delivery issues very clear to consumers outside of Texas. No idea how the food tastes because, for the SECOND time, Vejii has sent my order without any refrigeration whatsoever, even though I paid extra for the packaging (some kind of "green" styrofoam stuff and NO dry ice!!! If Vejii can't ship to Baltimore, MD in a timely manner and keep the food frozen, it should not be offered online! I don't understand why a company would do this. Also, I cannot reach anyone at customer service. The first order took months to refund. No idea how long this one will take or if I will ever see my money again. This is so ridiculous. I am beyond disappointed and intend to let the companies who trust Vejii to ship their products what a poor job they do!

Package arrived promptly, but was missing an item. I contacted support and they resolved the issue within the day, which was very nice!

Vejii express has been a great option when looking for vegan food. I find products here I can’t find in other stores. Plus you get rewarded for shopping with vejii bucks. The customer service is fabulous. They are quick to respond, help and make it right. Thank you