Kitchen Mama Reviews | Read Customer Reviews of shopkitchenmama.com

Kitchen Mama Reviews | Read Customer Reviews of shopkitchenmama.com

Kitchen Mama reviews

318 approved reviews, newest moderated first

E C.
Aug 14, 2024
I had an issue with an automatic can…
I had an issue with an automatic can opener I purchased a little over a year ago. Even thought the warranty was technically expired they still issued me a new one and stayed in contact until I received it. Their communication and diligence was above and beyond.
Response from Kitchen MamaAug 15, 2024
Hi E CK, Thank you for your fantastic review! We're glad we could assist you with a replacement, even beyond the warranty period. It's great to hear that our communication and diligence met your expectations. Your satisfaction is very important to us. If you need anything else, we're here to help. Best, The Kitchen Mama Team
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Cecil L.
Aug 14, 2024
I had an issue with a brand new Kitchen…
I had an issue with a brand new Kitchen Mama where it made a loud grinding noise and would not connect to the can and open it. It had batteries that registered as good in pace correctly. I had previously used one with no issues. I contacted support and heard back the next day with a suggestion that I replace the batteries with new batteries as a first step. I was told if this did not work then a replacement would be provided. Fortunately following support advice fixed the issue. I got a follow up email a few days later asking about outcomes and told them they were correct in the approach and I was very happy. This is the kind of service every company should provide.
Response from Kitchen MamaAug 14, 2024
Hi Cecil, Thank you for your great review! We're glad to hear that our support team could quickly assist you in resolving the issue with your can opener. It’s wonderful to know that our advice helped fix the problem, and we appreciate your kind words about our service. If you need anything else, we're here to help. Best, The Kitchen Mama Team
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ZamPickles
Aug 12, 2024
Kitchen Mama stands readily behind their #Warranty
Kitchen Mama stands readily, quickly, and 100% behind their 1 year Warranty. When the latch on my can opener failed I contacted them and they responded right away. They required a short video of the issue, totally understandable and easy to do, and then sent me a new can opener in less than 24 hours. Their communication with me was prompt and polite.
Response from Kitchen MamaAug 13, 2024
Hi ZamPickles, Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our warranty process and that our team was able to promptly assist you with a replacement. Your satisfaction is very important to us, and we're glad our communication met your expectations. If you need anything else, we're here to help. Best, The Kitchen Mama Team
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David H.
Aug 12, 2024
Kitchen Mama stands behind their product
Kitchen Mama stood behind their warranty for me. My can opener motor failed within the first year and Kitchen Mama sent me a new can opener replacement. I answered a few questions, sent a video of the non-functioning can opener and once they reviewed the information they sent me a replacement. I thought the warranty process was appropriate and I was pleased.
Response from Kitchen MamaAug 12, 2024
Hi David, Thank you for your fantastic review! We're glad to hear that our warranty process met your expectations and that we could promptly provide a replacement for your can opener. Your satisfaction is our priority, and we appreciate your feedback. If you need anything else, we're here to help. Best, The Kitchen Mama Team
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Nape
Aug 10, 2024
Great product and great service
Great product and great service
Response from Kitchen MamaAug 12, 2024
Hi Nape, Thank you for your review! We're delighted to hear that you had a great experience with our product and service. Your satisfaction means a lot to us. If you need anything else, we're here to help. Best, The Kitchen Mama Team
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Ramiro
Aug 6, 2024
Had purchased a kitchen mama that…
Had purchased a kitchen mama that stopped working within the first few months. Reached out to customer support and was able to identify the issue and get a replacement sent. Received the new one very quickly. Its working great.
Response from Kitchen MamaAug 8, 2024
Hi Ramiro, Thank you for your great review! We're glad our customer support team could help identify the issue with your can opener and quickly send you a replacement. We're happy to hear that the new one is working great. If you need anything else, we're here to help. Best, The Kitchen Mama Team
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William H.
Aug 5, 2024
Excellent Customer Service!
We purchased The Kitchen MAMA Series 2207 can opener. There was an issued with the operation of this model. This was reported and i can say their response from the company was excellent. They addressed the issued and provided a replacement without question with providing documentation. I recommend their products because of their customer service.
Response from Kitchen MamaAug 6, 2024
Hi William, Thank you for your review and for recommending our products! We're glad to hear that our customer service team could quickly address the issue with your can opener and provide a replacement. Your satisfaction is important to us, and we appreciate your support. If you need anything else, we're here to help. Best, The Kitchen Mama Team
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Laura H.
Aug 4, 2024
This is my second purchase with Kitchen…
This is my second purchase with Kitchen Mama and I really love their products. My can opener got jammed and stopped working 4 months after purchasing. I contacted customer service and they replaced it without any hesitation. I was very appreciative of the customer service I received.
Response from Kitchen MamaAug 5, 2024
Hi Laura, Thank you for your wonderful review! We're thrilled to hear that you love our products and that our customer service team was able to quickly assist you with your can opener. Your satisfaction is very important to us, and we appreciate your continued support. If you need anything else, we're here to help. Best, The Kitchen Mama Team
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