Kitchen MamaReviews of shopkitchenmama.com

Have had the battery operated opener since 11/2025. The spindle that holds the blades somehow came loose and I couldn't retighten it so opening cans became impossible. I purchased from Amazon.com and contacted manufacturer through Amazon.com. I sent photos and after getting a request to send a video, which I didn't do, I finally got a replacement. There was no request to return the defective product. I was asked to provide the production number and made in location found on bottom of device. Today 0723/2026 I received the replacement. My wife however, is reluctant to use it so I purchased an old school counter top electric can opener which she enjoys. We may end up gifting the kitchen mama opener. But I am impressed that KitchenMama finally came through to stand by their product.

The product looks great but unfortunately doesn't open cans. As the product was purchased as a gift, we missed the 30 day refund window. Customer service refused a request for a refund under the one year warranty, offering an exchange instead. But why would I want to send a second gift of a defective product? Update: The company provided a refund. I have changed my rating from 1 star to 3 stars.

Perhaps I should have read the reviews prior to purchase. While, in theory, this is a wonderful idea, it seems something is lacking in production for there to be so many complaining that it stopped working within or close to a year. Once reported to customer service & after a few back & forth emails with Serge, I did receive a replacement.