Kay H.
Buyer Beware
I purchased an item that was in stock and ready to ship. I called and texted to cancel it before it was shipped - however they did not return my voice mail and on the chat told me my order did not exist. When I finally got through on the phone, the item had already shipped. The item was not accepted from FedEx at the delivery location, and FedEx returned it to the sender. Now I am being told the item was custom (no mention on their site that this was a custom order) and they will not accept the return, even though it is already in their possession.
Response from Shop Home MedMar 3, 2025
This item is listed as non-refundable, as stated on the product page. Additionally, please note that delivery cannot be refused, as all returns require a Return Authorization (RA) number. Regarding your call before shipment, our items are shipped promptly, and we may not be available to assist during non-office hours. However, I see that there was an email exchange with our staff where we were able to assist you.