customer
Pruchasing 1 bottle without subscription
I purchased 1 bottle and didn't want a subscription but ended up with one. I removed the check mark on the sentence about buying with a monthly subscription, which causes an error. Tried this 3 or 4 times, each time it caused an error and was not sent to their cart. So I couldn't just order 1 bottle. Soon after I received a note which looked like it was from an AI, it said I still had an order in my cart and that they would help me if I needed it. I looked into their cart and it was now in there so I sent it through, I did't notice that now the check mark was back on for monthly puchases. After several days of trying to get someone to respond to my messages which they never did, I saw a box on a page that said there was a magic link and I should follow it. I pressed it and at the bottom of the linked page was a box that said "cancel subscription". I pressed it and received an email that my subscription was cancelled. I canceled the subscription because it was looking like a scam, also I didn't need a subscription because I wasn't going to buy just 1 bottle if my 2 dogs showed it was working. They have yet to answer any of my replies, purchased on the 16th and now it's the 25th. If I look at their "Tracking", its not a regular tracking message from any sending system that I know of, and there isn't any tracking number. Bottom line, this sale is giving me a lot of reasons to ask for my money back, which I did but there wasn't any answer to that message either.
Response from Healthy PetzSep 16, 2026
Hi, we’re very sorry to hear about the difficulties you experienced while trying to purchase a single bottle, as well as the lack of response to your messages. We completely understand why the confusion around the subscription, combined with the tracking concerns and unanswered emails, would leave you frustrated. We’re glad you were able to successfully cancel the subscription, but we would still like the opportunity to personally review your original order, shipment status, and refund request. Please email us at [email protected] with the subject line “Attention Manager – [Your Order Number]” using the email address associated with your purchase. Our Customer Support Manager will personally review the complete history of your order and previous communication. You won’t need to explain everything again—we’ll take it from there and make sure your concerns are properly addressed. We sincerely appreciate you bringing this experience to our attention and giving us the opportunity to help make things right. — The Healthy Petz Team


