I was charged for additional product on subscription basis even though I had not approved a subscription. Healthy pets reversed my so called subscription and refunded me the fees that were charged on my credit card.
Response from Healthy PetzOct 17, 2026
We understand how concerning unexpected charges can be. It’s good to know the issue was resolved and the fees were refunded. We apologize for the confusion and inconvenience this caused, and we appreciate you giving us the chance to make things right.
BM
Barry M.
I bought a bottle of collagen not…
I bought a bottle of collagen not realising/ knowing that it was a monthly subscription.
To their credit they saw my email and cancelled and refunded me directly.
Take care
Response from Healthy PetzOct 17, 2026
Hi Barry, thanks for sharing your experience. We’re pleased we could address your concern and arrange the cancellation and refund. We understand how important it is to have clear information about subscriptions, and your feedback helps us improve.
KD
Kim D.
Excellent customer service and support.
Excellent customer service and support.
Response from Healthy PetzOct 17, 2026
Thanks for sharing this, Kim! Our team will be happy to know their efforts made a difference. We’re always here if you or your pet need anything else!
MB
Megan B.
My rescue is a new dog
Adopted a 6 year old pit mix in January who came with a bag of allergy meds and a note saying "she scratches". Understatement. She'd made her back legs bald. Put her on Healthy Petz in February. By April the hair had grown back and she'd stopped chewing herself. By June the shelter meds were finished and we never refilled them. Her foster mum came to visit and didn't recognise her coat. Best thing I've bought for her.
Response from Healthy PetzOct 17, 2026
Hello Megan,
What a wonderful transformation! ❤️ It’s amazing to hear how far she’s come since being adopted, and we can only imagine how happy you must be to see her coat grow back and her scratching improve. She’s lucky to have found such a loving home!
WD
W D.
Excellent customer services!
Excellent customer services!
Response from Healthy PetzOct 17, 2026
We're happy to know our team was able to assist you well! Your feedback means a lot to us, and we'll be sure to share your kind words with the team. Wishing you and your furry friend all the best!
AV
Andreas V.
Steer clear of this company!!!
This is an appalling company to deal with! Placed my order on sept 30th for a product designed to stop my dog scratching. The wording, while vague implies that the parcel will arrive within a few days.
After 7 days still nothing apart from an email from the courier ( evri) to say they have got the parcel in one of their distribution centres and I would recieve further information in due course. I contacted Healthy Petz regarding this delay to no avail, no response, nothing. I also pointed out that for some reason it says subscription on my invoice. It took two more email to get a response ( it was when I mention the visa refund scheme) - they admitted that the subscription was an error on their part…… which I do not believe for one moment as I have read many reviews complaining about the automatic subscription.
My request for a refund was ignored, after a further email I was told as the product was on the way merely awaiting delivery the order was fulfilled and therefore no refund was possible. After another umpteen emails of me explaining that I had to buy another product to deal with the dog’s itching and I no longer required their product, which by that time was 12 days past the date of order, and the alternative I purchased had brought a huge improvement within just two days! I was then offered a partial refund of 30% which I rejected. After another god knows how many emails I was asked to send a video of me placing the products in my bin as proof. I finally received a full refund today!!!
Following further investigation it would appear the product is not as excellent at treating the animals as they claim.
KEEP WELL CLEAR OF THESE PEOPLE!!!!
Response from Healthy PetzOct 17, 2026
Dear Andreas,
We’re genuinely sorry that this experience left you feeling disappointed. We understand how stressful it can be when your dog is uncomfortable and you’re waiting for a product, especially when you feel you haven’t received timely updates or support. We’re currently experiencing a high volume of inquiries, which has affected our response times, but we’re doing our best to get back to everyone and address each concern as quickly as possible.
Your order was placed on September 30. Our standard delivery timeframe includes one business day for processing, excluding weekends and holidays, plus 4–9 business days for shipping. As your order was delivered on October 12, it arrived within that timeframe. However, we recognize that the lack of clear communication along the way added to your frustration, and we apologize for that.
We also understand why you questioned the request for a disposal video. This is required as part of our refund procedure to verify that the refunded product has been disposed of and will not continue to be used after the refund. We appreciate that this extra step may have felt inconvenient.
In terms of results, reduced scratching may be noticed within 2–3 weeks, while more significant skin improvements typically take 4–8 weeks. Full skin barrier rebuilding can take 8–12 weeks, and every dog responds differently.
We can confirm that your refund has now been processed and we’re sorry again for the inconvenience you experienced.
PA
Paula
Canceled an order that I didn’t place
Canceled an order that I didn’t place
Response from Healthy PetzOct 17, 2026
Hi Paula, we’re pleased we could help resolve the issue and cancel the unwanted order. If you have any other concerns about your orders or subscription, please don’t hesitate to contact our support team. We’re here to help!
MG
Mrs. Glynis M.
Dealt with my query proptley with out…
Dealt with my query proptley with out any fuss
Response from Healthy PetzOct 17, 2026
Hello Mrs. Glynis,
That’s exactly the kind of service we want to provide! We’re happy we could help resolve your query promptly. Wishing you and your furry friend all the best!
