shopgoodwillReviews of shopgoodwill.com

While I buy primarily only from two locations where I can pick the item up I have had mixed experiences. The bad experiences are more problematic than the good, however. The firs thing that should make people nervous is the length of the disclaimers in the listing, they should just shorten it up to "We're Not Responsible For Anything". A couple other things I notice you have to be careful about. If it says the item was "not tested" you can rest assured that is was tested, found to not be working so they describe it as not tested. This is eveidenced by the fact that many items are listed and described as tested and working. They also have a different idea of what "factory sealed" means, LEGOS sets are particularly suceptible since with the heat of a hair dryer you can loosen the adhesive on the round clear tape, open the box, remove the ever-popular minifigures and seal the box back up. ShopGoodwill for some reason thinks that every scrap of donation must be sold, they refuse to accept that sometimes the donations are more like someone cleaning out the garage and dropping boxes off at the donation center. If someone donates junk, broken and otherwise useless items just throw them away. With regard to the exhorbitant shipping costs, it's the ridiculous handling charges, sometimes as high as $10 for handling if it requires extra packing material. They get a discount from Uline on the boxes they use, they pay no shipping to get them. They get a reduced rate from Fedex yet everything seems to be charged as a dimensional weight, even small stuff. Further, Fedex is doing very poorly as a company and is expected to raise rates by 7%, this is not going to help matters. Look at the Salvation Army auction site, better and more pictures, honest descriptions and you get to review and choose shipping carriers based on the price you want to pay for shipping. On the good side, I have had fairly good experience with some of the local employees that will work on adjusting the handling fees if you are picking the item up, you just have to inquire before you pay for the item. And in other cases where I bought something for resale, I asked to have the item packed for shipping and I'd pick it it just that way, you're paying for it either way, may as well get the free boxes and packing material. NEW INFORMATION 10/23 - I find out that they charge Fedex's (higher) Dimensional Weight cost whether or not the package actually meets the requirements for Dimensional Weight pricing, as a result they are also jacking up the shipping charges as well for profit.

Many of the Goodwill Stores on their online shopping site overcharge on shipping. For example, the store located in Pasco, WA has many such items where the shipping is vastly inflated. One item I was interested in was said to weigh just under 4 lbs, but the total shipping weight was said to be 42 lbs, making the shipping cost well over $50. When I reached out to the store to see if this was a mistake on the listing, they made it clear that it was not. As an eBay seller, I'm well aware of what it costs to ship things, and this is clearly a scam, unless they're using a 38 lb box to ship a 4 lb item, which is doubtful. It seems this is a very common practice on their website. I would suggest that buyers be cautious of such scams and always check the shipping before bidding.

I bought a laptop, with reinstalled OS and listed as in "very good" condition in Phoenix area. As soon as I lifted the lid, I saw the buttery was bulging through the keyboard. I emailed them, but they did not want to take any responsibility for the false posting or for shipping item that poses fire hazard. I bought a "new, still in packaging" fitness watch. When I opened, it, it was a different, older model - not what pictured. I bought roller skates in "Very good" condition. The rear wheels were rusted to the shoe portion. False advertisement - wasted hundreds of dollars. I will never buy from them again.

The auction bidding is Manipulated, and you are cheated out of the item. I have had items that I won the auction, but was not shipped out the item was removed. This auction site is being manipulated, and is very unfair.

You pay extremely absurd high shipping rates and don't even get the item the next day. It takes literally over a week. (They give the excuse it's because they use special boxes 😐🙄) They also have ghost bidders that bid you up last 30 min of the auctions. Most the time you pay more in shipping than the item you are purchasing and seldom do they combined items to cut the cost of shipping fees. When you purchase multiple things, you are most likely paying high shipping rates on each individual item you want/win. You could win something for $5 ... you will still have to pay atleast $15 in shipping. It could be as small as earings that you win for $4 and you are still going to pay $15 atleast in shipping... and not even get it til a week or so later. They have a really good scam going on with their shipping. Probably how they make most of their money.

Buyer beware. They do not fully disclose items that are broken or ripped. They want you to rely on fuzzy photos that show nothing. Very untrustworthy. I have received several items that were useless because of broken zippers or tears.

I've been purchasing from their website for years and never complained about mistakes made on their behalf. I recently purchased two lots of jewelry with incorrect weights. The weight on their website didn't match what Fedex weighed them at. I notified their customer service and was provided a refund the first time. They had the proof from Fedex regarding weight. One was over a 1lb. short and the next one they sent was over 2 lbs. short. I notified them again and they told me, "This will be the last time we can offer you a partial refund as this only happens with you." I paid for the weight and the product and I'm the one being accused!! They stopped me from bidding at their location (CT, Bridgeport). I've spent ALOT of money with this particular online store and this is how you're treated and CAN'T WAIT TO SEE IF THAT PARTIAL REFUND EVER HAPPENS. UPDATE: no "partial refund". Liars and scammers...as long as they can get away with it, it will continue.

Absolutely terrible. Extremely unfprofessional. Does not respond or rarely respond to any email communication. Do not Do business here. Spent a great deal of money on this website. They take pictures at angles so you may not see all the defects. They will sell broken items, as if they are working - however many a just junk worthy of the trash can. If you do not receive an item be prepared to go to PayPal or your credit card company for assistance, they may or may not want to issue you a refund. I had an item go to Texas, when I’m in Florida - however they did not want to give me a refund. Told me that it was signed for. But I don’t live in Texas. My Credit card company went after them and I finally received a refund. Another instance FedEx told them that they deliver an item to the wrong address - however it still was a terrible fight for a refund. DO NOT DO BUSINESS WITH THEM, THE RISK IS FAR TO HIGH.. You can probably find 95% of this stuff on EBay for half the price, and there is a level of protection for buyers. STAY AWAY!!