shopgoodwillReviews of shopgoodwill.com

I bought a womans dress winning bid $8 but then they added a bunch of fees so my total was $30! When I recieved my order it was JUNK!

I do most of my shopping online, and shopgoodwill.com has become one of the worst places to do so. It's set up so that various Goodwill stores around the country can auction their own inventory. You can find tons of great brands on the site, however the merchant stores have made it clear that they can scam you and get away with it. In the past year, I have bought several jewelry items at what I thought were great deals. However, when the packages would arrive, items would have significant tarnishing, scratches, missing jewels or links, or other damage. The stores are able to get away with this by having a disclaimer that says to please review all photos. Except, the photos misrepresent the product by often times being overexposed to give the items a deceptive finish, or otherwise blurry, with product in shadows, or angled in ways to disguise damage. Clothing and shoes are photographed the same - every attempt made to hide the true condition, while calling it "detailed in photos" Starting bid prices have also increased exponentially. I think they're trying to compete with secondhand sites and resellers, but there's one problem - fewer and fewer of us online shoppers will be using a site that so obviously wants to misrepresent its offerings, not offer returns and have a pretty much non-existent customer service experience. (Like asking for additional details about an item only to be told it was photographed in is entirety). At least with reseller sites like eBay and Poshmark, we can expect an item to be represented clearly, or to have the ability to return the faulty item. Do better, shopgoodwill!

I buy a lot off Shop Goodwill but try mainly to buy from the ones Closest to me. The Shipping and Handling Charges they are so Inconsistent and BAD throughout the entire website Locations. A Football Jersey that weight less than 1 Pound will have a $11-$23 Shipping Charge and a Handling Fee. The USPS has aFlat Rate Padded Envelope you can ship this in for $7.00 and Sites like Poshmark Charge $7.87 Fltat Rate under 5 Pounds. Goodwill just RIPS you off or has Dumb People handling Shipping Charges

I bought an acoustic guitar which was not cheap. the photos intentionally were taken from angles to hide damage that would incur significant cost to repair. I filled a claim that was instantly rejected. hard to believe a company that calls themselves "good will" would stoop to such deceptive practices. ripped me off for $70! will never buy from them again.

I bought a pair of shoes online through Arizona goodwill on the 5th same day I bought from 2 other states and have received my 2 other items and here it is the 11th and they still haven't shipped my item yet. So do nor buy from them online unless u don't want to receive it and not get a refund either. That store cannot be trusted.....

The goodwill sites shipping charges have become obsene. I was goong to bid on a pair of tennis shoes and the shipping said $35-$70. I sent a complaint and they said that Fed-ex controls shipping charges. Thats BS. The shippers like Fedex and UPS do sell the fact that they can charge Customers published rates and if they get a discount of 20% or whatever they keep it as profit. But what they are doing is checking the dimensional weight box on the shipping machine when shipping a package. This button is checked when you have a large box that has no weight like shipping 2 pillows. So UPS and FEDex came up with Dimensional weight. The problem is Goodwill is using for everything and gouging Customers by inflating tye shipping charges to get more$$$. What happened to buying sonething you collect or need and paying a fair price for shipping? Goodwill needs to educate thier people about dimensional weight and when it applies. Also fair handling charges. It diesnt cost $5 to mail a pair of tennis shoes!

I've been a customer for 5 years now but today I just paid my last order. The shipping/ handling is just a gross abuse, I would think they have a discount with the carriers but even though, they charge the most expensive shipping from all over, also the items are mostly junk nowadays. I also want to help the cause but they are just rippers. Ill try to find a better option. Bye!

Have bought multiple things in the past...Bigger and heavier than a belt buckle. Just over $10 for shipping. Almost as much as my bid. This is THE END.