Ezekial L.
AWFUL
Well, I ordered an IPad last week. When the package arrived in the area I realized it got stuck there. When I inquired to UPS about why it has not moved. They tell me Abunda added shipper instructions and they cannot release my package until Abunda contacts them to lift the hold. When I reached out to Abunda detailing this information and the need for them to contact UPS...they stopped responding and would not respond when asked if they are going to reach out... Acima Leasing also said they cannot get in contact with ShopAbunda. Please stay away. DO NOT SHOP HERE.
Response from AbundaFeb 22, 2026
Hi Ezekial, We are really sorry to hear how frustrating this felt. That is never the experience we want anyone to have 😔 We did respond to each of your messages within our usual 24 hour window, so it is possible our replies landed in your spam folder. According to UPS tracking, the package was picked up from a UPS Store on 2/16. We also sent a few emails to confirm that this was you. If it was not, please let us know right away so we can take immediate action. We are always happy to contact UPS directly when a hold happens. If there was any delay in communication, we truly apologize. That is not the level of service we aim for. We care about making things right. If you are willing, please reach back out so we can personally review everything and ensure you are taken care of. And for you or anyone else reading, here is a coupon code you can use for your next order if you would like to give us another shot: TP20 KN Abunda Team