AbundaReviews of shopabunda.com

Response from AbundaFeb 28, 2024

Hey Taylor, I'm truly sorry for the mix-up with your payment—that's definitely not how we want your Abunda experience to go! 😓 I see you've been in touch with Cassie about it. If it's not sorted yet, we're on stand-by to get this fixed ASAP. Please email us at [email protected] or send your order number. Thanks for your patience! - Abunda Team

Response from AbundaFeb 28, 2024

Hey there, I'm really sorry that your return experience didn't go as smoothly as it should have. It’s upsetting to hear it took far longer than you, and we, would have wanted. Thanks for sticking with us, and for updating your review – it means a lot. 💙 We’re here to make sure this never happens again and will double-down on ensuring a smooth process in the future. If anything needs attention, drop us a line anytime! Best wishes, Abunda Team

Response from AbundaJan 9, 2023

Hi Andrew, We want to sincerely apologize for the delays and any inconvenience that it may have caused you with your order. We understand how important it is for our customers to receive their items in a timely manner and we apologize that we were not able to meet that expectation in your case. We want to assure you that the delay was likely due to the holiday demand, and we are working on improving our systems so that this won't happen again in the future. We know that there's nothing more frustrating than not having the information you need, and we apologize if our customer service communication was not up to par. We are always striving to improve and provide the best experience possible for our customers. We hope that you have a happy new year and we want to let you know that if you have any further questions or concerns, you can reach us via website chat or email at [email protected]. We are here to help and we value your business. Sincerely, The Abunda Team

Response from AbundaJan 9, 2023

Hi Dustin, We hope you're doing well. We wanted to reach out and apologize for the delay in receiving your order. We know it's now January 8th and you placed your order on December 11th, so you should have definitely received it by now. We're sorry for any inconvenience this has caused and understand that you need the products as soon as possible. The delay was likely due to the high volume of orders we received around the holiday season, but that's no excuse. We understand that you're frustrated and we don't want this to happen again. We value our customers and want to make sure that your experience with us is a positive one. If you could provide us with your order number, we would be happy to look into the status of your order, in the case that it still hasn't shipped. We hope you'll give us the chance to make things right and provide you with the excellent service that you deserve. If you have any questions or need anything else, please don't hesitate to reach out. Sincerely, Abunda Team [email protected]