Shop4SeatsReviews of shop4seats.com

I placed a phone order gave them my truck make, model, and year. I understood the long lead time about 5 months. I call to check on the order and they forgot to put in production causing a month delay. I received the seat with the adapter that does not fit the truck. Have been working with Richard Valdez to get resolved. He told me he checked with the production team and confirmed I received the wrong adapter kit and would have to purchase another and would be transferred to Patty. Patty would call me. I have not received a call and have had to bug Richard to get patty's phone number. I called and left message no return call. Called today her mailbox full. I wonder if this is going to take another 5 months to get the right adapter. Currently would not recommend this company to anyone and do not like to right reviews. Future customers know

I previously posted a review about a set of seats which I bought from Shop4seats back in April of this year (2021) where I shared that the delivery of my seats had been delayed a number of times and that the communication from the company had been a bit lacking. And then once my seats arrived there was some damage to one of the assemblies (an aesthetic piece on the middle seat of a set of pick up truck seats). It was a bit of a frustrating experience, however, very shortly after posting the review I received notification from Lynn at Shop4seats indicating I would hear from her within 24 hours and I am pleased to report that I did. Lynn was very concerned that I was happy with my purchase and said that if I was ok with using the seat as is (and I am), she could offer a refund for that particular seat which roughly equated to a 1/3rd rebate from the original purchase price. And to be clear, this wasn't credit toward a future purchase, it was an ACTUAL refund for the current. She and I had a very professional conversation and we discussed ways Shop4seats could improve the customer service communication. I believe that Lynn is sincere in her concern and will do whatever is in her power to make those improvements come to pass. So, in this context, I am happy to report that I would feel good about making future purchases with this company!

I placed an order in March of 2021 and was surprised to find out they wouldn't be shipped until August, but decided to wait. I had read several good reviews. I came back online and found all these horror stories, but decided to wait. I'm glad I did. My seats shipped on the day I was told they would and when they arrived there was minor damage to a couple of boxes, but have found nothing wrong with the seats. They are fantastic. Will I order from them again? Probably not. I don't want to wait two months when they take my cash within minutes.

I placed a few orders with them and spent a lot of money there. However on my last order when the captain chair finally arrived after being on back order the box look like it went through World War 3. Upon unpackaging it we noticed a tear in the seat. I sent an email to them about it and never heard anything back. I was able to get a local business to repair the tear for $100. Had shop4seats taken care of this I would have given then 5 stars despite being expensive and shipping was an insane amount. Seats look great otherwise.

Quite simply one of the worst experiences I've endured in retail. Order 536333. Placed on 4/22/2021 receive a call from 'customer support' on 6/23/2021 stating the options I choose that were offered on their website for my chair order were all the sudden no longer available. Their provider is no longer providing power seat frames. I spoke to megan (who was very helpful) and executed a full refund. Through another supplier I was able to myself source the power base that were 'no longer being manufactured' by shop4seats' provider. I called back customer service hoping to be connected with megan.... nope no such luck, instead I'm connected with Mr. Very Rude himself Richard. Explained to Richard, I found a power base, and is it possible to halt the refund? He stated the "refund could not be stopped". I asked "if I place another order, will I lose my place in line, and have to wait ANOTHER 2 months for you guys to start my order?" Nope! You'll wait another 2 months. If you like giving folks an intrest free loan. Then shop4seats.com is the place for you. If you go to there website today, power seats are still available for their seats, even though their 'supplier' has stopped 'making them'

I place an order for almost $6500 from Shop4Seats on 01/28/2021 with an expected ship date of 06/16/2021. I received no update or revised ETA. I called on 6/1/2021 and was told the current ship date was 6/17/2021. I called on 6/18 when I received no email of shipment and was told by the woman I talked to that she had to contact the warehouse and would call me back. This did not happen. I called again on 6/1/2021 and now being told the ship date has been revised to 7/16/2021. All this without any notice for the company. This is a poor way to do business and falls in line with most of the other reviews I have been reading.

I recomment to buy your items somewhere else. Very pure customer service. Ordered my RV furnature 5 month ago. Order was promised to ship no later then 3 weeks. They wanted payment at time of order. Idem numerous time delate shipment. 5 month later and order still has not shipped. No good explanation, and no updates as promised. No refund offered.

Hello, This review is to give some hope to those waiting on their order. I ordered my seats November 19, 2020. They actually arrived after 4 ship date up dates. I received them on May 18, 2021! They will eventually arrive i assume. Mine did anyway!! They look good but too late to install before we leave on vacation!! UPDATE: After opening and inspecting the new seats I found a couple of huge issues! I have responded to the co. And their response was: Hi Don, We received your inquiry and believe it would be a lot easier to send chair back for us to repair them versus waiting 5-6 months for a replacement on them. We are sending over a return FedEx label with instructions on what to do next. You should receive that within 24-48 hours. Regards, Customer Support Team My response was: Hi, I ordered and paid almost $5,000.00 for 2 seats on November 19th 2020. I was given a ship date approximately 3.5 months from the date of order. They arrived 6 months to the day! When I unboxed them There were a couple of staple holes in the back of the driver seat. The passenger seat also had an issue. The electric foot rest would only open about an inch or so and jam! So both seats have issues! I was charged $250 for the freight of shipping them to me. Your resolution to my situation is to package them up and return them to you for repair. Why were they not fully inspected prior to shipping them. It surely isn’t because you were rushed to ship them. I have a much better resolution! Refund me $500.00 (which is what you will pay for shipping) and I will have a local upholstery shop make the repairs. I am in no way qualified to or have materials needed to ship these seats back to your facility. I also don’t have 6 months to wait for repairs and return ship. If you do not have my credit card information on file. Please call me and I will give you that information for my refund. Looking forward to hearing from you soon! Don Goff Let’s see what they do to reconcile their damaged products! Update: I got a phone call and an email response the next day! They were prompt to respond to my review and to refund me the $500. Not sure if this will cover the repairs but extremely happy to have resolved this so quickly!