Shop4SeatsReviews of shop4seats.com

My customer rep was Brittany, she was fantastic!! She double checked everything to make sure I was getting the correct items. She was professional, polite , and very sweet. Great job !!

Customer service is terrible. Believe it!!! Safety is my concern. I ordered 2 captains chairs. The cog opposite the handle that is used to move the seat forward and back DOES NOT ENGAGE. Therefore only one side is holding the seat from moving forward or rearward in an emergency situation. I'm sure I'm not the only one that received these unsafe seats check yours. A supervisor was supposed to call me but I haven't received a call. I think I'll contact the D.O.T. to see if they can start recall proceedings.

We have owned our Qualitex DeLeon recliners for two years. We just recently noticed there was peeling and cracking on the arms/back/seat of these recliners. I thought it was “leather” due to the mention of “Deluxe Leather” and reached out to a leather restoration company. Their response surprised me telling me that this is vinyl…we also purchased a protection policy that declined our request for repair stating that I did not report it within the 30 day period. Very disappointed, still looking for some feedback from either Shop4Seats or Qualitex.

Expect a 5 month wait after you pay. They disclose this!!! Worth the wait. Superb quality, exceptional customer service. I haven't got the 3rd part of my shipment yet, but I am thrilled with what I did get.

So I had a terrible time I talked to Bob Alex and some other people and then I finally talked to Tesha and I take back all the bad things I said about the company as long as you talk to Tasha you can buy something anybody else forget it

I purchased an entire new set of furniture for my RV including captains chairs, sofa, and dinette. The order took over 4.5 months for them to build, and when I went to pick it up from will call, one of the dinette pieces was torn all down one seam. At first I was told it would be fixed immediately and then shipped out - to no it will take up to another 4 months to get - to we've fixed it and will ship it immediately. They supposedly fixed it over a week ago but still haven't shipped it out, and they haven't offered any other resolution or price reduction, etc. for a mistake on their end, not mine. On a positive note, it does appear that the quality of the other pieces are top notch, so if you can wait for half a year to get new furniture and are prepared for weak customer service, the overall price can't be beat.

I ordered two bench seats in Jan 2022. I was told the delivery would not be til Jun 2022. So now June has come and I have called 5 times in the last 2 weeks to try to get the status of my order and can't seem to get any information on my order. Not happy at all !!!!!!!

Well, order put in sept. 2021. Got a ship date for two weeks. After 2 weeks called and they said date was now jan 2022. Jan 2022 got almost whole order. Called Feb 2022 and told I would get it march 9. 3/16 I called and now they are saying it will be July. WHAT A WASTE!! Nice stuff but now worth this much trouble. They got paid in sept. 2021. Customer service told me to call sales, they are attempting to help. Can not under stand why it takes so long and can't get any info. VERY UNHAPPY!!!!