Shop4Seats Reviews | Read Customer Reviews of shop4seats.com

Shop4Seats Reviews | Read Customer Reviews of shop4seats.com

Shop4Seats reviews

616 approved reviews, newest moderated first

Sean
May 4, 2021
Another one with no product ever shipped
Another one. Ordered in February, supposed to ship in March. Nope. pushed back 4x and they just pushed it back another month... yet NOTHING on the website about delays and the rep said they are taking new orders everyday. Why?? You know you have an issue but say you care about the customers yet continue to take orders? Terrible.
Response from Shop4SeatsMay 4, 2021
Hello Sean! Thank you for your feedback. We do apologize if there was a delay. This delay has made us on happy as well. Unfortunately, it was a vendor delay. They are the ones that pushed it out another month and it is one of those things that as a retailer we have no control over. But we are still very sorry and we did go ahead and issue a refund as per your request. Have a very wonderful day.
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Barry
May 2, 2021
I had read the reviews for this company…
I had read the reviews for this company and went ahead an ordered 2 Captain Chairs on 12.8.2020. Scheduled delivery 4.23.2021. They were shipped 4.12.2021. They were shipped across country to Florida and as badly as the boxes looked, they were packed well and undamaged. The seats look and feel great. My only complaint is they leave off one arm rest for shipping. That would not be a big deal if they would at least put the hole in the material where the armrest goes. They know where the hole should be, the buyer has to guess by feel. Overall I am pleased with this purchase.
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Zack Z.
Apr 9, 2021
This company is a sham!!!
Just like everyone else on here I'm getting the runaround. Promises to ship and still no delivery. I've been waiting 4 months! Time to cancel my order and stop believing their lies. Everyone to report this sham of a company to BBB!
Response from Shop4SeatsApr 9, 2021
Hello Zack Zackz- Thank you for your feedback. For the last year there have been delays within manufacturing, supply procurement and even shipping. We are working to make sure all orders are completed as quickly as possible. Please contact our customer service Manager, Lynn Meza- so we can better assist.
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Neil F.
Mar 4, 2021
I'm still getting the run around
I'm still getting the run around. On shipment of my order. I put the order in Oct. 2020. All I ordered is a swivel base for a van seat. If I knew it was going to take 6 months. I never would have purchased from them. You should advise customers of poor service before ordering.
Response from Shop4SeatsMar 5, 2021
Hello and thank you for your feedback. Your order shipped today and you should be receiving an email with the tracking information. Customer Service is number one for us and we always do everything we can resolve all issues and concerns.
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Maria S.
Jan 30, 2021
Ordered a love seat that was $1300.00…
Ordered a love seat that was $1300.00 took 8 months to build and many phone calls. When we finally received the couch it was the wrong color we ordered. I would not do Business or recommend this company. Order Number 501703.
Response from Shop4SeatsJan 30, 2021
Thank you for your feedback. We did offer to pick up and refund or you could keep with a 50% discount, and you did choose the latter. We apologize for any inconvenience that may have occurred. Of course we never like to see comments like these. It is feedback such as yours that propels us to work smarter and solve these issues. We appreciate and value your comments.
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JM
Jan 27, 2021
Took my money, kept promising delivery. Very bad Customer Service.
Took my order for Swivel Seat Bases on August 2020, and I still have not received it as of January 27, 2021. They kept promising delivery, and kept pushing the date back. Finally decided to cancel when I was told the ship date will be March 29, 2021. I was told they were going to ship January 18th, February 4th, then February 5th, and now March 29th. Ridiculous customer service and I will never buy anything from this place again.
Response from Shop4SeatsJan 28, 2021
Thank you for your feedback. We are sad that this did not work out. We apologize for any inconvenience that may have occurred. Of course we never like to see comments like these. But we understand and we want to learn from our mistakes and do better. It is feedback such as yours that propels us to work smarter and solve these issues. We appreciate and value your comments.
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Carrie G.
Jan 27, 2021
Fantastic Customer Service.
To update my comment below... We received a call today from the head of customer service. We were informed there would be no cancellation/restocking fee and that fee would only be for items already in manufacturing. She also explained the issue with the long delay. I am upgrading my initial review from a 1 star to a 4 star based on the exceptional customer service realized in resolving our issue within hours of submitting our concerns. We made a large purchase yesterday. Today we received a email stating the shipping date will be in June. Seriously..... NOW they are wanting to charge a 7% fee for cancelling within 48 hours. DO NOT BUY FROM THEM. Dishonest not to inform customers before purchase of a 5 month delay in shipping. Contrary to what they stated, we did not order a custom piece but one package direct from their website. RUN AWAY...DO NOT BUY...
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Kevin A.
Jan 8, 2021
WORST customer service ever
WORST customer service ever. Save the time, headache, and money and buy elsewhere. I can honestly say, I have NEVER dealt with a company as bad as this one.
Response from Shop4SeatsJan 8, 2021
Hi Kevin! Thank you for the feedback. Our customer support manager has a left a voicemail for you. She is hoping to speak with you to help resolve your concerns. We always want to do everything we can help and satisfy our customers to the best of our ability. Nothing is more important than customer satisfaction.
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