Shop4SeatsReviews of shop4seats.com

Order was missing a part that I paid for, contacted support and received compensation.

Megan was a breeze to work with. She found that the wrong information was sent to me originally and she searched and called me back with the information that was correct.

I ordered the dinette set and sofa. I received in a good time. But, I received two of the same side bench seats for the dinette set. Talked with Manny and he corrected the mistake right away. So far I like the quality of the workmanship. Time will tell. this for sure it's a lot better build then the factory junk installed.

I needed to purchase new captains chairs for my Class A motor home. I called shop4seats and asked many questions to ensure I would receive the seats that would work for my motorhome. Bob (the customer service rep.) took the time to answer all of my questions and ensure that I was getting the best product for me. After discussing issues with current seats and how to install new seats he then let me know of a discount that I could take advantage of and worked with me to purchase a new couch. I needed the couch to have specific measurements and specific features. Shop4seats had everything I needed for about half the price I could find with other manufacturers. When I received my order everything was exactly how I expected it and the installation was as easy as it could be. The only problem I had with the entire experience is I did not receive a tracking number or phone number of the company that was delivering the furniture. There was some confusion but that was worked out with a couple of phone calls and emails that Shop4seats took care of as well as kept me informed of the process. Overall I would recommend Shop4seats to others.

The seats had good descriptions and selections on the website, the ordering was easy, and the shipping was quick. The seats arrived well packaged and seems to have quality workmanship. It was easy to install the seats in my RV. The only disappointing and difficult project was trying to put on the arm rest left off in shipping. Finding the right spot to cut into the side of the seat is risky. I wish they would put a sticker on the side that said “cut here.”

I previously posted a review about a set of seats which I bought from Shop4seats back in April of this year (2021) where I shared that the delivery of my seats had been delayed a number of times and that the communication from the company had been a bit lacking. And then once my seats arrived there was some damage to one of the assemblies (an aesthetic piece on the middle seat of a set of pick up truck seats). It was a bit of a frustrating experience, however, very shortly after posting the review I received notification from Lynn at Shop4seats indicating I would hear from her within 24 hours and I am pleased to report that I did. Lynn was very concerned that I was happy with my purchase and said that if I was ok with using the seat as is (and I am), she could offer a refund for that particular seat which roughly equated to a 1/3rd rebate from the original purchase price. And to be clear, this wasn't credit toward a future purchase, it was an ACTUAL refund for the current. She and I had a very professional conversation and we discussed ways Shop4seats could improve the customer service communication. I believe that Lynn is sincere in her concern and will do whatever is in her power to make those improvements come to pass. So, in this context, I am happy to report that I would feel good about making future purchases with this company!

I placed an order in March of 2021 and was surprised to find out they wouldn't be shipped until August, but decided to wait. I had read several good reviews. I came back online and found all these horror stories, but decided to wait. I'm glad I did. My seats shipped on the day I was told they would and when they arrived there was minor damage to a couple of boxes, but have found nothing wrong with the seats. They are fantastic. Will I order from them again? Probably not. I don't want to wait two months when they take my cash within minutes.

To update my comment below... We received a call today from the head of customer service. We were informed there would be no cancellation/restocking fee and that fee would only be for items already in manufacturing. She also explained the issue with the long delay. I am upgrading my initial review from a 1 star to a 4 star based on the exceptional customer service realized in resolving our issue within hours of submitting our concerns. We made a large purchase yesterday. Today we received a email stating the shipping date will be in June. Seriously..... NOW they are wanting to charge a 7% fee for cancelling within 48 hours. DO NOT BUY FROM THEM. Dishonest not to inform customers before purchase of a 5 month delay in shipping. Contrary to what they stated, we did not order a custom piece but one package direct from their website. RUN AWAY...DO NOT BUY...