Shop4SeatsReviews of shop4seats.com

I will never purchase from Shop4seats again because of Richard. He is the face of the company for me. I am writing to express my deep dissatisfaction with the service I received from one of your representatives, Richard. I have been a loyal customer and have spent approximately $7,000 with your company to date, including a recent transaction exceeding $4,200. Unfortunately, my recent experience has left me very disappointed. My order was delivered late and placed in the wrong location. I had specifically requested a call prior to delivery, but no such call was made. This resulted in undue stress, as the delivery blocked my wife's side of the garage, effectively trapping her in her car. When I raised this complaint with Richard, instead of an apology, I was met with a dismissive response about a restocking fee and a remark deflecting responsibility to the delivery company you use. I made it clear that, as the company providing the service, you have a duty to address such issues with your contractors to avoid inconveniencing your customers. Joseph, on the other hand, provided excellent service and was a stark contrast to Richard. Given this experience, I am reluctant to continue doing business with Shop4Seats while Richard remains with the company. I strongly suggest that Richard undergo sensitivity and customer service training to improve his approach and understanding of customer concerns. I hope you will take this feedback seriously and work towards improving your customer service standards.

We ordered a seat in November 2022, for a square body Chevy/GMC. We were informed about a 3 month lead time and received the seat in estimated time,👍🏻. however, after having 2 guys spend a couple hours moving brackets back and forth, we concluded the sub frame/ brackets would not fit the truck mounting system, so, we have been working to get this resolved for almost 2 weeks now and seem to be getting nothing but the run around from Shop4seats!!! Very frustrating trying to get them to even listen! I requested to speak with a manager or salesperson, but, they seem to be hiding behind the phone staff!!! Our first order and already very frustrated in Ohio! Jim S Square Body Guys

I purchased an entire new set of furniture for my RV including captains chairs, sofa, and dinette. The order took over 4.5 months for them to build, and when I went to pick it up from will call, one of the dinette pieces was torn all down one seam. At first I was told it would be fixed immediately and then shipped out - to no it will take up to another 4 months to get - to we've fixed it and will ship it immediately. They supposedly fixed it over a week ago but still haven't shipped it out, and they haven't offered any other resolution or price reduction, etc. for a mistake on their end, not mine. On a positive note, it does appear that the quality of the other pieces are top notch, so if you can wait for half a year to get new furniture and are prepared for weak customer service, the overall price can't be beat.

Ordered RV Captain’s Chairs June 3; told they would ship in 4 months. Called in mid October for a status update; told they would ship 10/20. Called on October 28th, no answer and finally went to voicemail where I left a message. Did not receive a callback. I called again and spoke with Kasem, he said he would get back to me via email with a status report. I had to follow up again two days later and was told again I would receive an email regarding the shipping date. I did receive an email 11/4 saying our seats would ship on 11/14. Also on 11/4 I received a shipping notice from FedEx saying the delivery would be the 6th. The seats arrived and are beautiful! Unfortunately, one of them has power lumbar and the controls do not have a switch for power lumbar! The wires for the lumbar support are there, just no control switch! I started the entire call and email procedure again. Eventually, I spoke with Kasem and emailed the photos of the incorrect controls and he assured me it would be handled immediately. That was several days ago. I have made calls, left messages and emailed and received no response. Truthful communication is a requirement of customer service. It is not too much to expect a call back or email outlining what the company is doing to rectify their mistake. If I do not get satisfaction this week, I will contact my bank and file a claim with them for the cost of the lumbar support along with the price to have the proper controls made locally. I have had tremendous success with my bank handling these type of situations; it pays to use my credit card. They always take care of things immediately. Unlike shop4seats.

I placed an order back at the end of June over the phone, I was told the items would be here the first of November. I am just trying to get an update on the status of my order, I never received a confirmation email or number. I have been calling 800-454-1801 for over a week and all I get is a busy signal. After seeing all the negative reviews I am a little insecure about my order.

Hello, This review is to give some hope to those waiting on their order. I ordered my seats November 19, 2020. They actually arrived after 4 ship date up dates. I received them on May 18, 2021! They will eventually arrive i assume. Mine did anyway!! They look good but too late to install before we leave on vacation!! UPDATE: After opening and inspecting the new seats I found a couple of huge issues! I have responded to the co. And their response was: Hi Don, We received your inquiry and believe it would be a lot easier to send chair back for us to repair them versus waiting 5-6 months for a replacement on them. We are sending over a return FedEx label with instructions on what to do next. You should receive that within 24-48 hours. Regards, Customer Support Team My response was: Hi, I ordered and paid almost $5,000.00 for 2 seats on November 19th 2020. I was given a ship date approximately 3.5 months from the date of order. They arrived 6 months to the day! When I unboxed them There were a couple of staple holes in the back of the driver seat. The passenger seat also had an issue. The electric foot rest would only open about an inch or so and jam! So both seats have issues! I was charged $250 for the freight of shipping them to me. Your resolution to my situation is to package them up and return them to you for repair. Why were they not fully inspected prior to shipping them. It surely isn’t because you were rushed to ship them. I have a much better resolution! Refund me $500.00 (which is what you will pay for shipping) and I will have a local upholstery shop make the repairs. I am in no way qualified to or have materials needed to ship these seats back to your facility. I also don’t have 6 months to wait for repairs and return ship. If you do not have my credit card information on file. Please call me and I will give you that information for my refund. Looking forward to hearing from you soon! Don Goff Let’s see what they do to reconcile their damaged products! Update: I got a phone call and an email response the next day! They were prompt to respond to my review and to refund me the $500. Not sure if this will cover the repairs but extremely happy to have resolved this so quickly!

First off the sales team was great but, shipping on the other hand needs some work. I ordered a double recliner in July was told would ship on September 28, now I'm being told they will not ship until November 8. I was told they are now telling people on new orders that they will take three months. My order was July and will take longer then three months. I will update my rating as things progress, hopefully for the better.

I had to wait a whole extra month because of COVID 19 I get that it’s no ones fault. I don’t get tho why I had to put in spects from truck and still don’t get the right frame to go with my seats in my truck? Had lots of extra time to make sure it was right my overall experience was not that great. On top of that y’all prices are pretty high.