AtPerry's Healing CrystalsReviews of shop.atperrys.com

Response from AtPerry's Healing CrystalsMay 21, 2024

Dear Vanessa, Thank you for bringing these concerns to our attention. We sincerely apologize for the issues you experienced with your recent order. Your feedback is valuable to us, and we take it very seriously. We are sorry to hear that the delivery information was confusing and that your package was placed in the wrong letterbox. We are investigating this matter with our delivery service to ensure this does not happen again in the future. Regarding the crystal, we strive to provide the highest quality products, and it is disappointing to hear that you received an item that did not meet your expectations. We would like to make this right. Please contact our customer service team with your order details, and we will resolve this issue as quickly as possible. Thank you for your patience and understanding. Best regards, AtPerrys Team ------------------------------------ Update: 7/1/2024 Hello Vanessa, Good day! It seems that we did not receive your email but no worries, I went ahead and processed your refund. It should reflect on your account within 3 to 5 business days. I do apologize for the inconvenience. Regards, Krystel

Response from AtPerry's Healing CrystalsApr 30, 2024

Hello Zjhahirah! Thank you for taking the time in giving us a review. We're truly sorry to hear about your dissatisfaction and the inconvenience you experienced. We understand how important it is for packages to arrive on time and as promised. Upon reviewing your case, we found that your package was indeed delivered, as indicated by the tracking information provided below: https://t.17track.net/en#nums=YT2409421272067273 We apologize if there was any confusion or delay in communication regarding the delivery status. We value your feedback and take it seriously. If there's anything else we can do to address your concerns or assist you further, please don't hesitate to reach out to us directly. Thank you for bringing this to our attention. Thank you and have a nice day! Regards, ATPERRYS TEAM

Response from AtPerry's Healing CrystalsApr 16, 2024

Hello Jeremy, Thank you for taking the time to give us a review. Upon checking, your order was indeed successfully delivered and here's the tracking information for your reference: https://t.17track.net/en#nums=4200806192748903396157000064576337 You did order the same item twice and we were not able to cancel the other item because when you reached out to us, the package was already in transit. You said that you returned the package to us however we did not receive any tracking information from you and our policy states that we can only issue refund if the customer can provide the tracking information and once we receive the item we will issue the full refund right away. On your case, you've mentioned that the package was dropped off at US Post Office in Woodbury, NJ on 2/12/24 for return. In this process, the post office usually provide return tracking number since you cannot mark it as returned to sender because you already receive the package that is why it was marked as successfully delivered. If you can provide any valid information for the return package, we will gladly assist you. For the time being, please try to locate your package and let us know how do you want to proceed. Thank you and looking forward to hearing from you. Love, AtPerrys Team