AtPerry's Healing CrystalsReviews of shop.atperrys.com

Response from AtPerry's Healing CrystalsDec 11, 2023

Hello Celine, Thank you for taking the time to give us a review. I just want to clarify that we never mentioned that nor confirmed that we have your return package in our warehouse. We have an email to prove and support our statement. Our customer service representative mentioned that: "Rest assured for I have already sent a follow-up email to our US warehouse about your return" To date, we still have not received your return package. Here's the tracking information for your reference: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=RR309063690AE You will have to coordinate with your courier and have them locate your return package. Furthermore, our refund policy states that we will only issue refund for return packages once we have received the return package and checked that the item/s is/are in good condition. We are not a scam as we have pieces of evidence to prove that we have done our part as a seller and that we are just following the policy that we have. You might misunderstood what our support says regarding your return however the tracking information will not lie that we never received your return package. Thank you and if you have further information about your return package from your courier please keep us posted and please ask them to have an updated shipping information to verify the location of your package. Thank you.

Response from AtPerry's Healing CrystalsNov 21, 2023

Hello Gwendolyn, Thank you for giving us a review. While I totally understand where you are coming from, please note that we do not have control over shipping delays and they are inevitable. That being said, I do apologize for the inconvenience. As per checking, your package has been delivered. Here is the tracking information for your reference: https://t.17track.net/en#nums=4203867292748927005455000475091337 Should you have other questions just let us know.

Response from AtPerry's Healing CrystalsSep 16, 2023

Hello Joan, Thank you for taking the time for giving us a review. I checked and your order was placed last February 28, 2019 and was delivered by March 4 of the same year. Actually, the item that you have ordered was the Amethyst Square Crystal Ring. On August 13, 2020, you have sent us an email complaining about the ring that turned into copper. We responded to your email and offered several options to make it up to you however we did not receive any response from you. On September 14, 2020, you have sent another email with the same complain and on the very same day one of our customer support responded and that time were asking for the photo of the item so we can further investigate however, you did not respond once again. As you can see, we offered you resoltuions yet you did not respond to those email and more than 3 years after, you are giving us a 1 star review. We did not even see the item you are complaining about but we are more than willing to resolve the matter for you however since we did not hear from you there is nothing that we can do. Another thing, there are reasons why a jewelry is turning black, here are some: The black color you see is called tarnish and can be caused due to two reasons. Due to humidity and oxygen around you, silver converts into silver oxide on the surface of the silver like a film or coating in black called tarnish. Silver is not the only metal this happens to as brass and many other soft metals show the same tarnish. It is different rust as the inner layer of the silver is not affected by tarnish. A simple cleaning or polishing will bring back its luster. To date, our warranty period is obviously way passed since the delivery date of your order but we are more than willing to still offer you a resolution. Hopefully, this time you will respond to us. You may send us an email at [email protected] and look for Krystel. Just mention that it's about your order and the one we discussed here on TrustPilot. Thank you.