AtPerry's Healing CrystalsReviews of shop.atperrys.com

Response from AtPerry's Healing CrystalsMar 1, 2025

Hello Jacquelyn Daniels, Thank you for taking the time in giving us a a review. I apologize for the inconvenience. There must be a miscommunication in our team regarding the resolution we provide you. To make things right, we can offer to send you a new one. Please write us in the email and look for Krystel so we can resolve this matter ASAP and let us know if you accepted our offer. Thank you and again, I apologize for the inconvenience. Looking forward to hearing from you. Best, Krystel

Response from AtPerry's Healing CrystalsSep 29, 2026

Hi James, Thank you for taking the time to update your review and for giving us the opportunity to resolve the issue. We’re very glad to hear that your necklace arrived safely and that the recipient was pleased with it. We also appreciate your kind words about our customer service team and their responsiveness. We’re sorry that the delivery took longer than expected and that the tracking experience caused frustration. We understand how concerning it can be when an order doesn’t appear to be trackable, especially after waiting several weeks. Thank you again for your patience and for updating your review after we were able to assist. We truly appreciate your feedback and hope you’ll consider shopping with us again in the future. Best regards, Krystel

Response from AtPerry's Healing CrystalsSep 29, 2026

Hi Layla, Thank you so much for taking the time to share your experience! We completely understand why receiving the rings at different times may have caused some concern, and we’re glad our team could answer your questions quickly and keep you updated throughout the process. Most importantly, we’re thrilled to hear that both of your rings arrived safely and that you think they’re gorgeous! 💍✨ Thank you for choosing us and for your kind words about our customer service. We truly appreciate your support! Best regards, Krystel

Response from AtPerry's Healing CrystalsOct 7, 2020

Hello Zoe, Thank you so much for your time in giving us a review. I'm really sorry for the delay as it is due to pandemic. But rest assured that we have shipped your order on time. There are some unforeseen events that is beyond our control. I'm happy that you are satisfied with your purchase. Enjoy your new item and stay safe :) Regards, Krystel

Response from AtPerry's Healing CrystalsApr 12, 2019

Hello Eunice! Thanks for your review and sorry for the inconvenience. About the email regarding sending another Black Onyx Pendant With 925 Sterling Silver Chain, there was a glitch in the system that updated your old tracking number and we are sorry for that e-mail but since your order arrived very late and we are sorry about that as shipping delays are beyond our control, we are very much willing to send you another necklace if you want also the other item you mentioned that you still did not receive and we will try our best to deliver it to you as soon as possible. Simply write us an email at [email protected] and I will address your concern as quickly as possible. Thank you and I'll be waiting for your email. Regards, Krystel