Mrs Lynda J.
Replying to Perry's
I ordered a silver necklace for my friend's Christmas gift and asked at the time of ordering if it could be sent by a fast method, as I was seeing my friend on 10th December before she went away for Christmas. My order was accepted and I received a confirmation stating that they would do their best to deliver in time. However, I later received an email stating that the necklace I had ordered could not be shipped to my address (no reason was given, but I suspect they found out the it would not be delivered in the time frame I had requested) I was then asked to choose an alternative item. I chose a similar pendant at the same price as the original and replied to them. None of their items have numbers on them, making it difficult to specify exactly which item is required, so I received another email showing the pendant I had described and stating that, if I could confirm this was what I wanted to order, they would get it sent out to me quickly. I replied that this was the item I required and asked for confirmation that it would arrive by the date specified. I heard nothing! I sent them another email asking if my chosen item had been ordered. No reply! When I realised that it was very likely too late for me to receive the item I wanted to order, I emailed them yet again to request a full refund for the item I had already paid for in full, which could not be delivered to me. Again, I received no reply! I am not at all happy with this company. My friend has now gone away for Christmas without the special gift I had intended to give her! UPDATE (27th December 2024) - I DID NOT receive any emails from Perry's, despite checking my spam, and I DID NOT RECEIVE MY PURCHASE!! They had the cheek to offer me a $10 discount on future purchases but, in view of my recent experience with them, I WILL NOT BUY FROM THEM AGAIN. I very much doubt that my purchase of £33 was shipped, as they claim! I would NOT RECOMMEND THEM TO ANYONE!
Response from AtPerry's Healing CrystalsDec 19, 2024
Hello Lynda, We appreciate your feedback. We did respond to all your messages and can provide screenshots if needed. Unfortunately, the courier couldn’t ship your original item due to reasons beyond our control (e.g., customs restrictions). You chose a replacement necklace on December 1, and we shipped it promptly, with delivery completed by December 16. While we understand it didn’t arrive by the December 10 date you hoped for, it was delivered within the normal timeframe of the free shipping you selected. Should you wish to receive proof of delivery, we'd be happy to give it to you. We’re sorry this didn’t meet your expectations. To show our appreciation for your understanding, we’d like to offer you a $10 USD refund to be processed immediately if you are happy to accept it. Please let us know if this resolution works for you. Kind regards, Krystel



