AtPerry's Healing CrystalsReviews of shop.atperrys.com

Response from AtPerry's Healing CrystalsSep 29, 2026

Hi Eva, We’re very sorry to hear that you haven’t received your order and understand how frustrating this experience must have been. We’ve looked into your order and found that unfortunately, the package became stuck in transit. While this was outside of our control, we sincerely apologize for the inconvenience and the delay. We also checked our customer service records and were unable to find an email from you regarding this order. We’re very sorry that you felt unable to reach us, and we would have been more than happy to assist. We absolutely want to make this right. We’re happy to reship both pairs of earrings to you completely free of charge. Please reach out to us at [email protected] with your order number so we can arrange the replacement right away. We appreciate the opportunity to resolve this for you and hope we can turn this experience around. Best, Krystel

Response from AtPerry's Healing CrystalsSep 29, 2026

Hi Phoenix, We’re sorry for the frustration and confusion surrounding your order. We’d like to clarify what happened based on our communication with you. We did receive your email and responded to let you know that, unfortunately, we’re currently unable to ship orders to Hawaii. We understand this is disappointing, and we apologize if our previous wording was unclear or caused additional frustration. Our records show that your order was processed for a refund on May 1, 2026, which was the same day we received your response to our email. We have taken action to resolve the order accordingly. We’re also sorry that our communication and the alternative options provided did not meet your expectations. That was not our intention, and we appreciate you bringing this experience to our attention. Best regards, Krystel

Response from AtPerry's Healing CrystalsSep 29, 2026

Hi Carole, We’re sorry to hear that you were unhappy with the ring and the experience you had. We’d like to clarify that we did not require you to return the ring. After discussing the issue with you via email, we issued a full refund on March 25, 2026 as a resolution to your concern. We have also remained in communication with you via email regarding the matter. We’re sorry if there has been any confusion about the resolution or our communication. We genuinely value our customers’ concerns and always aim to resolve issues as fairly and promptly as possible. We hope the refund helps resolve the matter and apologize for any frustration caused. Best regards, Krystel

Response from AtPerry's Healing CrystalsFeb 27, 2025

Hello Angelique, Thank you for taking the time to give us a review. We are trying to find your order in our system but could not find any order under your name. Would you be kind enough to provide us your order number so we can take a look and resolve your concern? We are eager to make things right and make your shopping experience with us the best one. Looking forward to hearing from you soon. Best, Krystel

Response from AtPerry's Healing CrystalsJan 3, 2025

Dear Jillian, Thank you for taking the time to leave us a review. We truly appreciate your feedback. Your order was delivered on December 4, and on December 15, you mentioned that you loved your ring. However, you later noted that the ring you received is too big. We had requested a photo as proof so we could verify the issue, but we understand you chose not to provide one and instead requested a full refund. In order to process a full refund, our policy requires that the item be returned. We understand you requested a return label; however, our policy does not include the provision of return labels. The reason we requested a photo is so that we can confirm if the error was on our end. If that is the case, we would be happy to offer you a resolution, such as sending you a ring in the correct size or providing a full refund. However, we were unable to move forward with a resolution because we did not receive the requested proof. Additionally, after we provided the return instructions, we have not heard back from you. Regarding the discoloration, we understand that there can be various factors that contribute to this issue. If you could kindly email us with a photo of the ring, we would be happy to assist you further and resolve the matter. Our customer service team has been responding to your inquiries promptly, but unfortunately, we were unable to resolve your concerns due to the lack of cooperation. Thank you again for your understanding. We look forward to your response and working towards a resolution. January 11, 2025 - UPDATE: The customer provided the photos ONLY today so we can address the matter accordingly. Again, this matter has been prolonged due to a lack of cooperation. The customer claimed that we never asked for the photo of the ring but we have provided the screenshot for her to recall the message we sent. January 13, 2025 - UPDATE: The customer acknowledged that she misunderstood our agent's email and chose to get a full refund. The customer was notified that the order had already been refunded. Warm regards, Krystel

Response from AtPerry's Healing CrystalsNov 30, 2024

Hello Jocelyne, I’m really sorry to hear about your experience and can understand how disappointing it must be to receive items that don’t meet your expectations. We take quality concerns seriously, and your feedback is very important to us. If the jewelry has changed color or shows signs of wear that shouldn’t have happened with proper materials like 14kt gold or 925 silver, we want to make things right. While our return window may be limited, please reach out to our customer support team directly, and we’ll see if there’s any way we can assist you further, whether it’s through a return or exchange. We sincerely apologize for the inconvenience, and we truly appreciate your feedback as we strive to improve our products and services. Thank you for bringing this to our attention. Best regards, Krystel

Response from AtPerry's Healing CrystalsSep 18, 2024

Hello Kelly, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced while trying to obtain your PDF receipt. Unfortunately, your previous emails were mistakenly filtered into our spam folder, which is why we were unable to read or respond to them in a timely manner. However, as soon as we saw your review, we located your emails, and responded right away to address your concerns. We have now provided the requested receipt and hope that resolves the matter. Regarding the confusion about our address, we do not have a physical storefront, as we operate entirely online. We understand how this could have caused some concern and apologize for any confusion. We truly value your business and would be happy to assist with any further questions or concerns you may have. Thank you for your understanding. Best regards, Krystel

Response from AtPerry's Healing CrystalsMay 21, 2024

Dear Vanessa, Thank you for bringing these concerns to our attention. We sincerely apologize for the issues you experienced with your recent order. Your feedback is valuable to us, and we take it very seriously. We are sorry to hear that the delivery information was confusing and that your package was placed in the wrong letterbox. We are investigating this matter with our delivery service to ensure this does not happen again in the future. Regarding the crystal, we strive to provide the highest quality products, and it is disappointing to hear that you received an item that did not meet your expectations. We would like to make this right. Please contact our customer service team with your order details, and we will resolve this issue as quickly as possible. Thank you for your patience and understanding. Best regards, AtPerrys Team ------------------------------------ Update: 7/1/2024 Hello Vanessa, Good day! It seems that we did not receive your email but no worries, I went ahead and processed your refund. It should reflect on your account within 3 to 5 business days. I do apologize for the inconvenience. Regards, Krystel