AtPerry's Healing CrystalsReviews of shop.atperrys.com

Response from AtPerry's Healing CrystalsJan 3, 2025

Dear Jillian, Thank you for taking the time to leave us a review. We truly appreciate your feedback. Your order was delivered on December 4, and on December 15, you mentioned that you loved your ring. However, you later noted that the ring you received is too big. We had requested a photo as proof so we could verify the issue, but we understand you chose not to provide one and instead requested a full refund. In order to process a full refund, our policy requires that the item be returned. We understand you requested a return label; however, our policy does not include the provision of return labels. The reason we requested a photo is so that we can confirm if the error was on our end. If that is the case, we would be happy to offer you a resolution, such as sending you a ring in the correct size or providing a full refund. However, we were unable to move forward with a resolution because we did not receive the requested proof. Additionally, after we provided the return instructions, we have not heard back from you. Regarding the discoloration, we understand that there can be various factors that contribute to this issue. If you could kindly email us with a photo of the ring, we would be happy to assist you further and resolve the matter. Our customer service team has been responding to your inquiries promptly, but unfortunately, we were unable to resolve your concerns due to the lack of cooperation. Thank you again for your understanding. We look forward to your response and working towards a resolution. January 11, 2025 - UPDATE: The customer provided the photos ONLY today so we can address the matter accordingly. Again, this matter has been prolonged due to a lack of cooperation. The customer claimed that we never asked for the photo of the ring but we have provided the screenshot for her to recall the message we sent. January 13, 2025 - UPDATE: The customer acknowledged that she misunderstood our agent's email and chose to get a full refund. The customer was notified that the order had already been refunded. Warm regards, Krystel

Response from AtPerry's Healing CrystalsDec 19, 2024

Hello Lynda, We appreciate your feedback. We did respond to all your messages and can provide screenshots if needed. Unfortunately, the courier couldn’t ship your original item due to reasons beyond our control (e.g., customs restrictions). You chose a replacement necklace on December 1, and we shipped it promptly, with delivery completed by December 16. While we understand it didn’t arrive by the December 10 date you hoped for, it was delivered within the normal timeframe of the free shipping you selected. Should you wish to receive proof of delivery, we'd be happy to give it to you. We’re sorry this didn’t meet your expectations. To show our appreciation for your understanding, we’d like to offer you a $10 USD refund to be processed immediately if you are happy to accept it. Please let us know if this resolution works for you. Kind regards, Krystel

Response from AtPerry's Healing CrystalsNov 30, 2024

Hello Jocelyne, I’m really sorry to hear about your experience and can understand how disappointing it must be to receive items that don’t meet your expectations. We take quality concerns seriously, and your feedback is very important to us. If the jewelry has changed color or shows signs of wear that shouldn’t have happened with proper materials like 14kt gold or 925 silver, we want to make things right. While our return window may be limited, please reach out to our customer support team directly, and we’ll see if there’s any way we can assist you further, whether it’s through a return or exchange. We sincerely apologize for the inconvenience, and we truly appreciate your feedback as we strive to improve our products and services. Thank you for bringing this to our attention. Best regards, Krystel

Response from AtPerry's Healing CrystalsNov 5, 2024

Hello Beverly, Thank you for reaching out and sharing your feedback. We’re genuinely sorry that the necklace and earrings didn’t meet your expectations. We completely understand how disappointing it can be when a product doesn’t match what you were hoping for, and we apologize for any confusion regarding the stone. While we make every effort to provide clear and accurate product descriptions, we regret that this didn’t align with your expectations. We want to make sure you're satisfied with your purchase. If you're unhappy with the items, we would be more than happy to assist you with a return and a full refund. Please let us know if you’d like to proceed, and we’ll provide you with all the necessary return details. Again, we sincerely apologize for any inconvenience this has caused and appreciate your understanding. Best, Krystel

Response from AtPerry's Healing CrystalsSep 18, 2024

Hello Kelly, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced while trying to obtain your PDF receipt. Unfortunately, your previous emails were mistakenly filtered into our spam folder, which is why we were unable to read or respond to them in a timely manner. However, as soon as we saw your review, we located your emails, and responded right away to address your concerns. We have now provided the requested receipt and hope that resolves the matter. Regarding the confusion about our address, we do not have a physical storefront, as we operate entirely online. We understand how this could have caused some concern and apologize for any confusion. We truly value your business and would be happy to assist with any further questions or concerns you may have. Thank you for your understanding. Best regards, Krystel