AtPerry's Healing CrystalsReviews of shop.atperrys.com

Response from AtPerry's Healing CrystalsSep 29, 2026

Hi Eva, We’re very sorry to hear that you haven’t received your order and understand how frustrating this experience must have been. We’ve looked into your order and found that unfortunately, the package became stuck in transit. While this was outside of our control, we sincerely apologize for the inconvenience and the delay. We also checked our customer service records and were unable to find an email from you regarding this order. We’re very sorry that you felt unable to reach us, and we would have been more than happy to assist. We absolutely want to make this right. We’re happy to reship both pairs of earrings to you completely free of charge. Please reach out to us at [email protected] with your order number so we can arrange the replacement right away. We appreciate the opportunity to resolve this for you and hope we can turn this experience around. Best, Krystel

Response from AtPerry's Healing CrystalsSep 29, 2026

Hi Phoenix, We’re sorry for the frustration and confusion surrounding your order. We’d like to clarify what happened based on our communication with you. We did receive your email and responded to let you know that, unfortunately, we’re currently unable to ship orders to Hawaii. We understand this is disappointing, and we apologize if our previous wording was unclear or caused additional frustration. Our records show that your order was processed for a refund on May 1, 2026, which was the same day we received your response to our email. We have taken action to resolve the order accordingly. We’re also sorry that our communication and the alternative options provided did not meet your expectations. That was not our intention, and we appreciate you bringing this experience to our attention. Best regards, Krystel

Response from AtPerry's Healing CrystalsSep 29, 2026

Hi Carole, We’re sorry to hear that you were unhappy with the ring and the experience you had. We’d like to clarify that we did not require you to return the ring. After discussing the issue with you via email, we issued a full refund on March 25, 2026 as a resolution to your concern. We have also remained in communication with you via email regarding the matter. We’re sorry if there has been any confusion about the resolution or our communication. We genuinely value our customers’ concerns and always aim to resolve issues as fairly and promptly as possible. We hope the refund helps resolve the matter and apologize for any frustration caused. Best regards, Krystel

Response from AtPerry's Healing CrystalsMar 1, 2025

Hello Jacquelyn Daniels, Thank you for taking the time in giving us a a review. I apologize for the inconvenience. There must be a miscommunication in our team regarding the resolution we provide you. To make things right, we can offer to send you a new one. Please write us in the email and look for Krystel so we can resolve this matter ASAP and let us know if you accepted our offer. Thank you and again, I apologize for the inconvenience. Looking forward to hearing from you. Best, Krystel

Response from AtPerry's Healing CrystalsFeb 27, 2025

Hello Angelique, Thank you for taking the time to give us a review. We are trying to find your order in our system but could not find any order under your name. Would you be kind enough to provide us your order number so we can take a look and resolve your concern? We are eager to make things right and make your shopping experience with us the best one. Looking forward to hearing from you soon. Best, Krystel