ShoemallReviews of shoemall.com

Shoemall will never be used by my family again. Ordered a pair of shoes on April 8th to be delivered on the 15th. I understand things happen in shipping. I called Amazon which got a hold of Shoemall’s customer service and the woman I spoke with was basically passing the blame to FedEx instead of trying to help the situation. I needed the shoes for a trip today and did not offer any alternative. I would not even give them 1 star unfortunately had to press on something to start my review.

I don't know who is hating on these guys. I had nothing but a great experience. I went to a shoe store first and tried on what I wanted. Then I bought the shoes here for half the price. I love these guys.

The worst company in business. Why they are allowed to sell on Amazon amazes me. Stay away from these con artist.

I was super scared when I read all the bad reviews from Shoemall. But what I found is that they suck at returns. So I found a shoe that I couldn't find anywhere else and Shoemall had it!!!! I ordered it. Perfect condition and perfect size. I'm a happy customer. Just make sure you know your size and it looks like Shoemall will deliver and with a nice discount! #winning

After deciding to return a pair of boots my son got me for Christmas, I carefully packed it in a box, affixed the return label and filled out my choice for my even exchange, a cute pair of Naturalizer flats. I even called them to make certain there would be no additional charges to my sons card. So.. five weeks later here comes my box from shoe mall! FINALLY!! Guess what?!? They were the same damned pair I returned!! When I called to complain the twit on the phone told me I must have not covered the original label. Wrong! Complete different box sent to them AND RETURNED TO ME. She was so rude and then abruptly put me back on hold. After 20 min I called back and talked to someone different. Now I just want my son to be refunded but after reading these reviews I think he’d just be out the money. Guess I’ll stick with the original boots that I don’t particularly like! Don’t shop here!!!

I placed an order Dec 15th 2019, they shipped the wrong shoe, called customer service and was told I had to send the shoes back before they can ship me the correct shoe, this was shoemall error and I should not have wait for them to receive the wrong boots to ship the correct boots. Now it's a week away from Valentine's day, they received the wrong shoes back from me, they never shipped me the correct shoe and never put the money back. Called customer service, she said they have the returned shoes but I have to call back monday to speak to a supervisor because they do not work on the weekend. What kind of business does not have a supervisor working during the weekend! Thanks for ruining my husband Christmas gift. Never shopping there again!

If there is any chance you will need to return DO NOT buy from them. I am still waiting for some sort of communication from Shoemall on a pair of UGGS I shipped back on 1/3/19 using their label. Called on 1/19/19 and was told they were just entered into the system the day. Just now called and was told it was just entered yesterday 1/29/19. Rep actually told me I should have returned and repurchased and waited for my refund. Ugh!

I was disappointed with the customer service here. I ordered something and there was free shipping which was awesome. It turned out that I didn't like the gift and returned it. It took over a MONTH to get my refund, and they took $6.95 out of the refund. When I called, stating this, I was told that "sorry it's the same for everyone", even when I tried to explain that I did not see that $6.95 notice on their website under the "returns" terms. Not worth ordering from here for free shipping, especially knowing that returns are difficult and cost you money and customer service is not accommodating. I'll stick to amazon.