ShoemallReviews of shoemall.com

If I could give it no stars I would. Horrible customer service!!! The website states delivery in 5 - 7 days which they do not back. I spoke with a CSR and 2 supervisors. Both the supervisors were rude and condescending and neither need to work in customer service. I sent this email to their company, so let's see if they respond. The best thing we can do as customers is to tell every not to use Shoemall. I love Brooks running shoes and know the shoes are great, but I will never get them from Shoemall again. I am reporting your supervisor, Samantha, who just hung up on me when I was telling her that my order,#74850451 placed on June 27th would not arrive until July 10th was passed the 5 -7 days stated on the website. I suggested she pass along a correction to the website as she was telling me that I needed to understand that I couldn't count Friday, July 28th as the 1st business day. Your website clearly states if order after 11am CT the shipping starts the next business day. This was the second supervisor I spoke with, Keelie was the first who counted the days off and then when she said it was over - oh well it doesn't matter. What happened to corporate responsibility and accountability. The supervisors need to be fired for leading such a poor example for their staff or at the very least retrained. They have horrible customer service skills. Samantha came on the phone talking over me every time I stated a fact as if I was interrupting her day. I finally had to ask her to stop so I could finish my point. If you continue to hang up on your customers, how many customers will remain loyal? This will be my first and only purchase from Shoemall over what. Lack of customer's service skills, neither of the supervisors offered empathy or apologized for it being late, is a simple fix. Hope you tape your calls and use this as a teachable moment.

Rude Customer service! They sent the wrong size. I called customer service. I was very nice about it but the woman was very rude! Answered the phone by just saying hello. Ended up talking to s supervisor who was also short and rude. Just hung up when we were done instead of asking if I needed anything else or at least saying have a good day. I’ve never been treated this way. Especially when I was nice the entire time.

All is well until you make a return. If you use their label, it will take about 2 1/2 weeks to get there, then another 2 weeks to receive a credit. Wish I had known this up front!

Received the wrong shoes (wrong brand, color, etc.) and ShoeMall would not refund my money until I got emotional on phone with supervisor. Shipping took twice as long as guaranteed. I’m supposedly receiving a return label in the mail and I will have to drive across town to drop it for delivery. These were boots for a trip abroad and due to late delivery and wrong item I now have no option of finding boots in the summer locally for my trip.

Terrible company and horrible return process. It takes a month and multiple emails/calls to just get a refund?!

WARNING!!!! FRAUD!!!! Return Label sent with shoes has no postage paid to the label. They're easy return process as follows .. 1. Fill out return/exchange form. 2. Attach return label to your return/ exchange package (Please note that a $6.95 fee is charged for the use of the return label) 3. Leave return for US postal Carrier. FRAUDULENT!!! There is no postage on this label... I had to pay $20.04 to return their package.. Called to speak with a supervisor and she told me that shoes were sent from The manufacturer themselves so there was no return available to me... I see this as a problem because I wasn't dealing with anybody but shoe mall.com Shoe mall.com does not back their product for RETURNS!! WARNING!! ...Make sure you want what you ordered because it will... COST YOU!!

Ordered shoes twice from this company and they cancelled the order both times. I was paying through Pay Pal. I think that they probably afraid that Pay Pal would hold them to honor their sale. Glad they cancelled the order. They did not inform me of the cancellation. I had to find out through Pay Pal.

I had never heard of ShoeMall and these reviews made me nervous after ordering so I wanted to share my (great!) experience. So I needed boots FAST for an upcoming trip and I fell in love with the Chaco Sierra. Two problems: They were out of stock in size 8 everywhere I looked and they were $120 on every site I checked. I came across ShoeMall in a frantic search and not only did they have Size 8 in the color I wanted, I ended up only paying $85 thanks to their low list and a coupon I found. They shipped fast and even with standard shipping they are here a week before I have to leave. They were delayed a day, but that's on FedEx. They're the size, color, and everything I wanted--plus they're brand new. ALSO there's a return shipping label included in the box, so I if did have to send them back, it doesn't seem hard.