ShoemallReviews of shoemall.com

Shoemall.com Honestly use to be a great online shopping experience for me to get all my footwear. Covid happened.Then Shoemall.com customer service got bad. Their online store was great before covid. Covid happened. Now the selection of shoes has decreased a lot. Another issue is they only use FedEx shipping service. FedEx delivery drivers are not honest. Because I live in nyc I get the signature required to receive my package. I called customer service on March 07,2025 To inform the customer service representative that my delivery days is Saturday and I will not be available. Her only response was, she can't help me after I asked her to send a digital note to FedEx asking them to hold my package for pick up. Bit then wanted me to give her a good review on a survey. I refused and hung up. Moving forward I'll go to famous footwear or DSW to get shoes... Shoemall.com customer service is simply not good. I would prefer to pay more money for my shoes and get a good customer service experience.

I orderer a pair of sneakers today and entered a promo code they gave me. I scrolled down and saw the price of 41-42 dollars. ( don’t have a picture) . This is what I saw when I confirmed the order after logging into PayPal. A while later I noticed a confirmation from PayPal about a 62 dollar charge. I called Shoemall and they kept asking me the code. I didn’t have it in front of me but I said that there was a code on the website right now and I bought them today. She tried to say that the code was expired ! I went back to the website and did another order without placing the order and it accepted the code that she was claiming was expired. Ot said it expired at 11:69 cst. It’s still not 11:59 cst! Soo dishonest!

Terrible customer service. I returned a pair of shoes because they looked worn. I have yet to receive my refund even though those shoes have been in their possession almost a month now. I will never shop with them again!!

Ordered a pair of boots for my daughter for Christmas. They were too snug. Called customer service and he instructed me to send them back with the free paid postage included with the shipment. Took about a month for them to get returned and me to be refunded. Not only did they take money out for shipping fees they taxed it too!!!! Done with this company!

I was surprised to learn that Shoemall does not do free returns. I needed to return a pair of steel toed shoes because of the weight of the shoe, only to learn that Shoemall charges for returns. I have always tried on and purchased my shoes at a local retailer. I guess we live and learn. Also, my purchase took longer than anticipated, and was not delivered in time, as my employer required the employees to start wearing them on a specific date.

Ordered a pair of shoes. Fed Ex indicated that it was delivered - was not. Fed Ex could not take claim from us, had to go to ShoeMall for exchange/refund claim. They indicated they would send claim form to us - would take a week to receive. We would then have to fill it out and send back - another week for them to receive and then another week for process of new pair sent. Really - you can't take the information over the phone and start the claim. Poor customer service.

Boots came with deep leather scratches, glue in the zipper teeth and no insole in one. They are charging my card another $7 for return shipping!! Customer care emailed back telling me to call instead due to the overwhelming volume of inquiries, their team "cannot call out" What a scam! Not woth the hassle.

Buyer beware! “Their boots were NOT made for walking, and their customer service will screw you, one of these days, hopefully your refund will make it right on back to you.” I ordered $200 worth of boots from Shoemall.com and decided to return them via their preferred method of USPS. It is going on over three weeks now and still no credit back to my account. After having the “pleasure” of speaking with their incompetent, rude, and careless customer service representatives …that is of course when I was not put on hold for insane periods of time-not sure what they are doing, certainly not processing refunds-I am still left in the dark. At this point, I am better off walking from Chicago to their HQ’s in Wisconsin to have my refund processed.