ShoemallReviews of shoemall.com

I ordered a pair of booties and they didn't fit me well. The return was easy. I followed the instructions & I included the invoice return (came with the order) dropped off at a mail center & within 7 day received my credit. I am very happy with customer service and will be ordering again.

I have placed the order and the shipping date was 2 months after but haven’t received till now, it’s now more than year !!! Raised multiple complaints with customer care, no response till now. I gave my 60$ 😭

Ordered shoes Weren’t even close to fitting Returned them...never worn ....and they sent them back to me with a note that says I exceeded the return time What would you like me to do with shoes that don’t even come close to fitting ? Shoes obviously still new in clean original box Shoes still available on website Buy on Zappos

Ordered shoes from shoemall. Received shoes, quality very poor and sizing was off. One pair looked like it had been worn. Customer service is non existent at best, and useless. Ordered a pair of white espadrilles for vacation. The only reason I ordered again from them is because they had the espadrilles in a lower heel, that I needed. Ordered in June, was told they would be shipped out on August 10th! (my trip was the 19th). I said if I got them great, if not that’s ok. Well did not receive them. September, did not receive the shoes, every time I checked the ship date was moved back! Finally I get a letter in the MAIL ( remind you, I ordered on line, they have my email address)! Stating that my order was cancelled by PayPal because the cc didn’t go through. I asked why didn’t they call me! I could have resolved that immediately. Because that was an absolute lie. I have 3 cc’s and my bank card associated with Paypal. I said ok, send the shoes, I’ll pay you over the phone now! I really wanted the shoes. Now she tells me they are SOLD OUT again and did not know if they will get them In again. Save yourself a headache and order from somewhere else, you will be glad you didn’t order from this company. Also the shoes are priced higher than they should be, due to the poor quality and materials used.

Terrible Customer Service. I ordered shoes in October and received them in March of the following year. Had to return them since they came so late and didn't get a full refund. I called Customer Services and they could careless. Very rude. I wouldn't recommend purchasing from this site.

If I could rate it a 0 I would. Ordered 2 pairs of shoes. I am handicapped and always liked using shoe mall because I can't go store to store. I've used them several times in the past and been very happy. But this time 2 pair of shoes were supposed to be delivered in 3 days. 5 days go by and I check my e mailand nothing. So called. Well it was cancled because of pay pal issue. Never let me know. So I called Shoe mall and explained to a supervisor who made arrangements for the delivery in 2 days.(I needed these for a wedding that weekend.) So the delivery came and only 1 pair arrived. So I call again and they ran out of 1 of the shoes. Well she checked before sending them out and said they were both in stock. So no shoes for wedding!! No time to go any where else. Customer service is horrible. I will think twice before I ever use them again. They used to be great company so dissappointed they are going down hill.

This online shoe store has a nice selection and good prices however they never answered their phone on responded to emails. I ordered a pair of shoes on 7/2 and they arrived today 7/16. 14 days from shipping to delivery. The shipper was FedEx. I have never had a package take two weeks to arrive. I will never order from this company again. Wish I had read the reviews on this site before I ordered. Horrible. There are so many good customer-centric online stores we certainly don't need to put up with this .

I read the reviews and took a chance, that since I knew the exact size and model number of the shoes I wanted, I would get what I ordered at a great price plus free shipping. My New Balance sneakers arrived today, as I was told they would (by tracking) and they are exactly what I ordered. So happy to give a five star review.