ShoemallReviews of shoemall.com

Very very disappointed with this site! I called a few weeks before placing an order to make sure it would arrive before Christmas. I was guaranteed that it would arrive in plenty of time. After tracking my order I know see it will not be here till after Christmas! How disappointing! When I called was put on hold for a very long time to then deal with unhelpful unpleasant staff! Will never shop there again!!

If I could give 0 stars I would! They have the worst incompetent customer service ever! They were unable to provide me any information on my order, if it’s shipped, when it shipped and the tracking number. Furthermore, the supervisor hung up on me. DO NOT do business with Shoe Mall!

Worst customer service. Placed an order called to check correct size. Representative said not available she canceled order. I double checked and it was placed 2nd order. Both transactions pending with bank. I was told 24 hrs then 48 hrs then the next day canceled order will drop off. 72 hrs later canceled order still processing with bank. Supervisor was obnoxious and said if I want my money back have the bank call them and she wasn't going to argue with me Her name is Jessie. Bank has nothing from them for the canceled order. I have to wait 5-7 days to see if it falls off . AVOID SHOEMALL!

I will never order from this site again! They cancelled my order they were supposed to ship 4mo ago without even notifying me! I been waiting patiently for my shoes, did not look anywhere else hoping they will come eventually...Every day they clog my email with their "big coupon:30%off". To Spam it goes from now on! They really suck!

Im giving ShoeMall 5 star for the super fast refund. I called to cancel my order , I talked to Nancy the Supervisor and she submitted my cancellation and the next day, I have my full refund .

I purchased 3 pairs of boots for my daughters. I found a 30% off deal so I got a good price. The boots I purchased for my older daughters are great, BearPaw brand, good quality. No issues. However, the pair I bought for my youngest was too big. So I immediately completed the enclosed form and requested an exchange for the same shoe, different size. I mailed the boots back and waited. About a week and a half later, I noticed a credit on my credit card account. I was refunded the price of the boots minus shipping for the return. I assumed the replacement pair would be charged. However, after 2 more weeks....nothing. No replacement boots, no new charge, no correspondence. I finally emailed customer service. They responded saying that my return was processed and that there was no exchange. Case closed. Nevermind that I had requested an exchange. So here I am at the end of November scrambling for boots for my daughter. I did buy some locally but I was waiting for almost a month thinking that her new boots were coming! So dissatisfied with the return/exchange process and customer service.

Website sells replica shoes...not all brands are authentic. Buyer beware!

Boots came with deep leather scratches, glue in the zipper teeth and no insole in one. They are charging my card another $7 for return shipping!! Customer care emailed back telling me to call instead due to the overwhelming volume of inquiries, their team "cannot call out" What a scam! Not woth the hassle.