ShoemallReviews of shoemall.com

ShoeMall had a sale and I was excited to use the discount on a pair of shoes. The discount did not apply. When I looked through the brand exclusions list, the brand I was trying to order, was not listed as excluded from the sale. I called customer service. The first person told me the brand wasn’t on the list and theoretically should receive a discount. She couldn’t do it though, so she transferred me to the person above her. That person was rude and incompetent. She told me that some brands are excluded from sale (exclusion list?) and she can’t control it. I reiterated that if something is to be excluded from the sale, it should be listed on the exclusion list. When she could not get me to agree, she hung up on me. I spent 45 minutes on the phone. I sent an email to customer service as well and didn’t hear back. Their site touts 24 hour replies.

I ordered Osmond Walking Cradle shoes and they were delivered in less than a week. They are in perfect condition and exactly as stated. I will order again from Shoe Mall.

Was hesitant to order from ShoeMall given all the negative reviews - especially with respect to returns - but my experience could not have been any better! Shoe Mall was literally the only online retailer that had a specific Saucony shoe that I desperately wanted in my size. I took the risk and ordered from them, and I am incredibly happy I did. I got exactly what I ordered, which I could find NOWHERE else, and it arrived to me in just two days with standard shipping (granted, it was shipped from just one state away). There was a generous President's Day discount applied to my purchase as well! Overall, I am an incredibly satisfied customer, and will not hesitate to purchase from this retailer again!

This was my first and last time ordering from ShoeMall. It took forever to receive my order that unfortunately I had to return. It has been 3 weeks now and still waiting on refund. Extremely slow.

I ordered a pair of shoes that was in stock then before the night .I didn't get the shoes. They claimed they sold out but when I placed the order on January- 24-2020 they had them in stock. But now they are on back order and no guaranteed that I will even be able to receive any. I was treated bad from the supervisor she was rude to me. If you order something you should be guaranteed to get what you ordered. The company should guaranteed that you receive what you ordered. I asked the supervisor would they notify me when they get there shipping in. She said no.! That's wrong when you order something and they tell you have to wait on a back order, you should be one of the first to be notified. The company needs to do something about this

My order took a long time to arrive (9 days). Then the size of the slipper was wrong, making it too small. Finally, the company refused to pay for the return shipping! The customer service supervisor was adamant that "we don't guarantee sizes!". It's easy to pick the next size up in a shoe when you're shopping in a bricks and mortar shoe store. But this online retailer doesn't do enough to verify the shoe sizes from its manufacturers, and won't stand behind its products. Steer clear.

After reading many bad reviews, I was skeptical about this company. Ordering was a breeze; I even received 30% off! It was also handy that they provided a shipping tracking number. I received my Merrell boots today and couldn’t be more pleased! I would have given a five star review if the shipping time was reduced. They did come in the allotted time frame, but still took forever!

one of the worst online purchase experiences i have witnessed! total waste of time and money!