ShoemallReviews of shoemall.com

Ordered shoes for a child's birthday, over a month in advance. Find out item is backordered, they claim to have sent a postcard! Never received anything! Called 35 days after order 4 days after the party to see if they are shipped, no one knows all rude older ladies working cannot help in any way. Actually suggest getting a different size?!? Very rude , it was like talking to a school secretary from the 70's!! Do not do business with these people!

Okay so I barely write reviews but I felt obligated to for this one based on the reviews here. I ran into ShoeMall on the shop section of a google search for some Tommy Hilfiger slides that were sold out in my size at discount sites like Nordstrom Rack, etc. Like with all sites that aren't well known, I looked up trusted reviews. Man did this site get hammered with negativity and even all the positive ones sounded the same which was "couldn't find them elsewhere, sold out everywhere, took the chance and it was fine," which funny enough was my situation and outcome so I laughed at that. Anyways, those comments usually make me write it off but I really wanted these slides to match these US flag socks I have for 4th of July and ShoeMall was linked to my Rakuten which told me it was a legit place to buy from at the very least. So along with that, being 10% cash back with Rakuten, a site discount making it closer to the Nordstrom Rack price, and more importantly it not being a high priced item, I took the chance. I used my Citi card and it was flagged as fraud, which was weird and worrisome at first. I clicked Yes that it was indeed me who made the purchase and that was that. I got a ShoeMall confirmation that day. I got a shipping confirmation the next day. From the time I ordered, which was late Tuesday night, I got my order via Fed Ex (which delivers on Sundays) on Sunday. Now these were low cost slides, so who knows the deal with higher more complexed orders but I had absolutely no issue with my order. Item and size were correct. Shipping was just fine for free shipping which was about what, 5 days from when I put the order? Absolutely no negatives what so ever.

Ordered shoes May 28. Now June 9th and still no shoes. I wonder did they ask Paul Revere to deliver them by horseback... ShoeMall SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

1 star is generous! Ordered diabetic sneakers, velcro closures. Sent wrong colors with regular shoes laces. After 48 minutes on hold for customer service, was able to process a return and sent them back. Reordered, and got right velcro ties but on a heavy on a black leather diabetic shoe, not lightweight suede sneaker. Sent them back via Fedex tracking i know those shoes were received back at shoe mall 3 days ago....but still no refund. I was clear in my correspondence and conversation i wanted a refund, not another incorrect order. The diabetic shoes/ sneakers are 186.00. Just spent 1 hour and 8 minutes listening to "musac"before a young gentleman picked up.....I gave brief explanation with order number , dates, documented return date via post office and documented receive date by their company and asked when i could expect monies to be refunded. I was told I "should" have it refunded to my bank used for payment by the end of this week...I reminded him that the end ofvthe week was tomorrow....he stated they are also open on Saturday and i could call back then if its not returned at that time. I would highly recommend NEVER doing business with this company. This was my second attempt, only because they have, or claim to have, the diabetic sneakers we needed. I plan on following up this public complaint with Better Business and will update on here with the stays of the pending refund.

Horrible dealing with all around. If they had negative star reviews that’s where I would rate them. I placed an order 4 days ago that were in stock and showing Available to ship the next day. So the next day comes and goes order status does not change. Log in the next day, they show to ship that day also, log in the following day and they show to ship that day....and so on and so on. After emailing twice, no response despite the fact they claim “to respond within 24 hours”. So I decided to call, another waste of complete time. The only thing a supervisor could tell me was he could only tell me the same thing I saw, which was it was available to ship that day....I proceeded on questioning him further. I asked him if the order was lost, misrouted or exactly what the order status was. He then tells me it’s on back order, despite the fact that it had stated it is available to ship the last 4 days and when I logged in it does not mention that anywhere they are on backorder. So good luck getting your product, anyone that will respond and tell the truth, and getting a valid order status online. After I told him these were a birthday gift, and according to their shipping times I should receive this within the next seven days, I asked him if I would receive them, his response was probably not. He could have cared less about my length of time on hold for 90 minutes or the two emails I sent with no response.

There isn't one thing they do that isn't a lie. The price offered? Not true. The shipping date? Not true. So If the price isn't real... And the shipping date isn't real.... Double u tee eff!?.... IS REAL?!?! Had to have my bank fight them over what they never sent me and never showed up. They didn't offer to quick send me my order or anything. They just told me my order was shipped and that's the end of their service. Fed Ex claims it was delivered. Im just out 50 dollars... That's not even my loss. The loss is those slippers were a gift I failed to give. I look like a failure and a liar because I gave my money and trust. Shame on me once. You can bet it won't be twice.

I can honestly say that I had a great experience with them. I'm not sure why there are so many bad reviews. I got my purse quickly and it looks to be genuine, the quality I'd expect. I bought the same brand from a different retailer and the product I recieved from Shoemall looks to be equal. I'm not discounting the issues others have had but my experience was great. I'd definitely buy again.

This is the first time I purchased anything from ShoeMall. Reading some of the reviews, I was hesitant. I am so glad that I took a chance because I had nothing but a positive buying experience. I found the Free People pants that nobody else had, got them at 25% off with free shipping, and they were shipped out quickly. I will certainly purchase from ShoeMall again. I'm sorry that other shoppers didn't have the same positive experience I had. A+++