ShoemallReviews of shoemall.com

I ordered 2 pairs of shoes on 14th June 2020. Have not received them and have no way of contacting them to see what has happened. I try to go onto Shoemall site and it says access denied. Will have to contact credit card company for advice

I attempted to return a pair of shoes. No return label or order form was provided. I called Customer Service and they did mail me a return shipping label. I returned the shoes within their 30 day limit. I included a copy of the original order proving they were purchased at ShoeMall. They mailed the shoes back to with a note indicating that I hadn’t purchased at Shoe Mall. Wrong. I will NEVER do business with this company again. I will donate the shoes in hopes someone can use them as they are a specialty size.

I would give them a minus star, if possible. Returned my order using their shipping label. Dropped it off at the post office on 07/08/2020. It was transferred to FedEx which notified me via email that estimated date of delivery would be 07/20/2020. It was delivered the next day (confirmed via email). ShoeMall emailed that they received the item and it will take 2-3 business days for a refund. WHY???? Worse turn around ever on a merchandise return!!

I am worried about my order. I paid over £40 for a pair of trainers and now I can’t even get onto the website which is just an error message. Customer services gave me a US number to call which I can’t even get through to. I now just want the cash back but don’t know what to do next...? Can anyone help?

They enclosed a return label that cannot be accepted either by USPS or FedEx. My time was wasted in vain. No actual bar codes on the return(it is not even a label)paper provided. I have requested correct one and was told a new label was mailed by mail.(phone conversation) This is hilarious and a lie. I requested via email and they cannot do it. The representatives are confused and rude.

I was very hesitant to purchase anything after reading the reviews but I decided to take a chance. I have nothing but GOOD reviews. Easy ordering for something no one else seemed to have. Delivered on time in a very reasonable amount of time, in great shape. Very Positive experience. Thank you for your service

These guys are the most dishonest people I've ever dealt with. And that's saying a lot. If you listen to someone listen to me. There the worst bait and switch outfit I've ever dealt with.. Find someone else's you be much happier

My experience with the shoe mall was not great! I did place an order on may 24 for 2 pairs of shoes I just received one pair logos Monday June 15. The other pair was sent out last week some time. I emailed them and they said it’s not on them that the supplier of the shoe I ordered was out of that shoe. Well no one emailed me I had to email them. To get that information. But they took my money out my account. I decided to never order from second and third party’s. Just go straight to the source. You will get better customer service and protocol also!