ShoemallReviews of shoemall.com

I wish I had known that my size shoes would fit too large. I did not expect to pay $ 24.84 to return shoes. I’m still waiting for shoe refund and I hope this return is also not false. Returns are not easy and not free. Please advertise honestly So there in no misunderstanding when ordering. Also, train your staff to ensure return slips arrive with order to make it easier for returns as advertised. What’s going on here???? Will never trust again!!!

All was fine until I ask for a refund. The Skechers I ordered didn't fit. I returned them 2 days after I received them for a refund. IT TOOK FOREVER & A PHILADELPHIA LAWYER TO GET MY REFUND... I called, sent emails, made more calls, sent more emails... It was ridiculous!!! I really did not think they were going to refund my money, Seriously!...I did finally threaten to take legal action! They shorted my refund by $3.67, the tax that I had paid on the shoes. I called and went around in circles with them on this issue, finally they credited me the tax back. They charged me $6.95 for returning the shoes and .62 tax.. I was so aggravated with the entire ordeal and I had no option other than to pay the return charge and tax. They want to charge for everything they can and make up things to charge you til you have no refund left... But I fought them over everything that I could.... I will NEVER shop ShoeMall ever again!!!! It wasn't worth what I had to go thru!!! That was a BUMMER !!!!

Placed an order and received an order # upon check-out but never received a confirmation email. Waited 2 weeks then finally called Shoemall and found out my order was canceled. They said they ran out of that item. I asked why no email was sent and was I just supposed to sit around and wait in which I was told *gee a postcard should have been sent". I guess it's another thing you can blame on Covid but just seems like there should be a better plan in place rather than making a customer sit around and wait for a not known canceled item....

VERY POOR SERVICES I WOULD NEVER RECOMMEND SHOE MALL TO ANYBODY I ORDER SLIPPERS IN JUNE. IT SHOWED EVERYTHING WHENT THROUGH .THEY EVEN EMAIL THINKING ME FOR MY PAYMENT . HERE IT IS SEPTEMBER 3. 2020 STILL NO SLIPPERS & HAD THE NERVE TO SAY WE TOOK THE PAYMENT ON SEPTEMBER 1, AND YOU WILL GET YOUR ORDER ON THE 5TH! AND THE EMPLOYEE NEED SOME HOME TRAINING!

Ordered a pair of Merrell boots, and got cheap knockoffs that did not fit. This company get a "F" rating from the BBB in their hometown. I will probably never get my refund back that I have applied for after reading how they treat other customers.

I ordered a pair of Adidas before looking at the reviews here. I was concerned because most of them were negative. But the shoes came in just fine. They were a day late but no other issues. A couple words of advice: 1) Go to a brick-and-mortar store to try on a similar pair of shoes to see if you like them, because they do charge you for return shipping. 2) Make any purchase through PayPal, because PayPal customer service will back you up and even refund you if you don’t receive what you paid for. That’s what I did, but no problems.

Ordered a pair of sneakers Got a couple of emails saying my order was delayed. Understandable under the current climate. it's been 4 months I have tried on a number of occasions to cancel the order it's impossible to find anything on the website that allows you to cancel it . Eventually, I found a number through their website, cough, and was put on hold for 30 minutes first time 60 minutes the second time I'm giving up. They appear to be a scam company stay away from them!

I was skeptical right off the bat because they had a pair of shoes that seemingly didn’t even exist in that color. They were literally the only place I could find them. I took the chance and ordered two pairs because they’re really cool so I wanted them to last a while and I got a good deal on them. Basically $20 off each pair which was great. I would have gladly paid $65 each but they were more like $48 each. Nice. After three days I never got any notice that they had shipped. So I emailed them and straight told them I was a little skeptical about the site after reading reviews and was worried that after that long, and advertising that they were in stock, they might not even have the shoes to ship to me. They replied very quickly and then soon after that I got an email that said they’d been shipped. The link in the email also worked which doesn’t seem like much but when I checked on it every day along with other packages it makes it a lot easier when the link takes you to where it is supposed to. Doesn’t always happen. Here is where my real complaint lies and it’s really because of fedex, not shoe mall. It was just slow. But I guess right now there is legitimate reason. The only reason for giving 4 stars instead of 5 is because I felt like it shouldn’t have taken quite so long to ship out. Other than that the experience with them was great. Mostly because when I opened the shoes about an hour ago, after telling my roommate that I was actually excited about these shoes but was worried they wouldn’t be what they were supposed to be, they were exactly what I ordered and hoped for. Totally worth what I thought was a risk. I’ve looked for those shoes everywhere I can think of online after I ordered these to make sure I could get them somewhere else if this failed and I still cannot find them. It’s easy to find the blue version but this is the only place I’ve found that have the black version. Glad I bought two pairs. Other people may have had problems with them but not me. I had to write this to give them a little props where props are due.